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Marshall Volkswagen St Albans have a brilliant opportunity for a General Sales Manager to join the team.
We are seeking an experienced General Sales Manager to join Marshall Motor Group and lead our sales team at our Volkswagen dealership in St Albans. This role will see you use your sales management experience to lead the team in providing a high quality service for our customers. Reporting to the Head of Business, this role is offered on a full-time, permanent basis, and offers the opportunity to join a leading automotive retail group whilst representing a fantastic automotive brand.
What does a typical day involve?
• Managing the team of Sales Executives and Business Managers
• Leading and motivating the team to meet sales targets on vehicles and finance and insurance products
• Liaising with customers, both face-to-face and by phone/email • Working to market vehicles and services on offer both in the dealership and online
• Ensuring customer satisfaction index scores are consistently high
• Handling any customer complaints in an efficient and effective way
• Collating finance proposals for customers
Required Skills and Experience
To be successful in this role, you will have previous experience as a sales leader within the automotive industry. Whilst brand experience is preferred, it isn’t essential.
In addition to your experience, you will demonstrate the following:
• Excellent relationship building skills with internal and external stakeholders
• Ability to lead and motivate a team to meet a goal
• A calm and professional manner
• A commitment to the Marshall Values of People, Customers, Integrity and Innovation
The Company Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion and we are still growing!
Benefits available to our colleagues in addition to generous salary packages include:
• Company vehicle
• Colleague discounts on new and used vehicles, parts and servicing
• MAVTA reward and recognition award
• £1,000 - £2,000 Colleague Referral Bonus
• Marshall Rewards discount shopping portall
• Life assurance at no cost to you
If this sounds like you, please submit your application today to be considered for this exciting opportunit
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Aftersales managers are responsible for delivering customers delightful and satisfactory post-sale service experiences. They reach out to the customers for collecting feedback and ensuring that they are contented with the quality of the purchased products and services. They also provide assistance with resolving complaints and issues regarding the purchase. They endeavour to build strong and lasting client relationships.
The qualification requirements for aftersales manager jobs are having experience in the aftersales and service department. Most employers prefer candidates with relevant industry experience. Excellent communication, customer service skills, and problem-solving skills are needed for the aftersales manager positions. Having a result-driven and positive attitude is also necessary for this role to better train and guide the team members.
The average per annum aftersales manager salary varies depending on the industry, kind of position, job responsibilities, and the employer. Overall, the aftersales managers working in different sectors make good money. They are offered competitive remuneration packages with benefits like paid maternity and paternity leaves, flexible and hybrid working arrangements, a life insurance plan, loyalty incentives, and more.
Working as an aftersales manager can turn out to be a brilliant career choice for those who have an interest and inclination to excel in this role. The work is customer-oriented which is interesting and challenging at the same time. Most jobs have promising prospects and generous salary and benefits packages.
Currently, there are plenty of aftersales manager vacancies in the UK. As long as the automotive, retail, and other industries need aftersales support for ensuring client satisfaction and delight and generating future business, there is likely to be a demand for this role. Searching for a sales job in the UK? Check out the latest listings on Simply Sales Jobs!
Aftersales managers handle the post-sale service experiences for the customers or clients. They are employed in different industries like automotive and retail to ensure that the customers are provided with proactive and satisfactory post-sale assistance. They reach out to the clients and ask for their feedback on the quality of the products they have purchased or the services offered to them. Resolving issues and complaints regarding the purchase is also in the aftersales manager job description. The aftersales managers build trust and good working relationships with clients to generate repeat business and earn customer loyalty. They motivate the aftersales team to achieve the set goals.
The routine responsibilities of aftersales managers include ensuring efficient aftersales operation, maintaining brand standards, and delivering the highest level of customer service to existing and new clients. They take measures for sustaining and enhancing the levels of customer satisfaction, maximising profitability and productivity. They train and manage the resources for building a team that understands the significance of service excellence. They make sure that the volume and profit targets are met. Identifying new opportunities for improving all aspects of business is also the responsibility of aftersales managers. They review the performance of the team and guide them on how to make the aftersales experience more delightful for the customers.
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