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6 months ago
PetsPyjamas Ltd
Basic Salary: £20,000 OTE £25k - £30k
Company benefits: Incentives, Flexible working hours, Additional holidays, Professional development, Pension scheme, Uncapped commission
Location: East London
Job type: Permanent
Business sector: B2C
Contact: Emily Bush
Category: Travel Sales Jobs

Travel Sales Executive

Our fast growing Travel Division ensures that every pet (and their owners) are delighted every step of the way.  We achieve this through our dedicated Pet Concierge, our in-house term for our talented Travel Sales Executive; they handle all inbound enquiries listening intently to the customers' desires and finding them their ‘pawfect’ getaway, ensuring that their four-legged companions are at the heart of the booking process.  We don’t believe in tying our sellers down to a script and actively encourage them to use their unique and vibrant personalities to build rapport with our clients.  The best part of this role is that there is ZERO lead generation, that means no cold calling or dealing with disinterested customers!  We only contact those who have already shown an interest in our pet friendly services.

Due to rapid growth we are on the lookout for a customer focused, charismatic individual to join our energized sales team and is determined to achieve both sales targets and KPI’s consistently!  If you consider yourself a flexible, self-motivated and driven individual who enjoys the thrill of the sell and adores communicating with customers over the phone then you could be just the person we are looking for.  To truly thrive in this role you need to be able to convey your shining personality via telephone with ease and have the stamina to process multiple calls throughout the day to facilitate smooth and effective communication with various reservations departments based within the UK and overseas.

Role & Responsibilities:

  • You will be working in a fast paced and challenging role liaising between clients and our venues, via email, telephone and livechat, to book every aspect of their tailor made break.
  • Managing a high volume of inbound sales enquiries and using effective closing techniques to convert enquiries into a sales.
  • To follow up the lead lifecycle with customers, venues and other third parties to close sales and take payment.
  • To identify potential new business from old leads.
  • Use initiative to up-sell and cross-sell other products to the customer.
  • To identify potential new business from old leads by maintaining a high level of product knowledge at all times through ongoing training.
  • Consistently working to achieve individual and team targets / KPI’s.
  • Using effective communication to recognize customer needs.
  • Regular use of the PetsPyjamas website for research on a daily basis to provide alternatives and switch selling.
  • Building and maintaining B2C and B2B relationships.
  • Sharing knowledge, findings, patterns and hotel info with the wider sales team.

Skills, Experience & Your Personal Characteristics:

  • Understanding of what a pet means to their owner.
  • Experience of processing multiple telephone calls/enquiries.
  • Knowledgeable of UK geography.
  • Comfortable with working in a fast paced environment and confident when working with tight time constraints.
  • Outstanding sales skills and experience, with an enjoyment for upselling.
  • KPI/Target driven and customer focused.
  • Sales savvy with persistence to look out for sales opportunities via the Live Chat platform with the ability to turn browsers into bookers.
  • Generally confident, highly approachable and a team player.
  • Excellent communicator, both written and verbal, with tons of flair and persistence.
  • Well-organised, self-motivated and able to work at consistently.
  • Hungry to learn and be part of an exciting, fast-paced start-up environment.
  • A smile is your default with a very positive, ‘keen and can-do’ attitude.

What we have to offer:

  • A truly exciting and fast moving environment where you have an opportunity to truly make your mark - build on your previous experience as well as try new things in a supportive environment.
  • Opportunities to develop and grow through our ongoing training and be coached/mentored by some of the best in the business.
  • Cool work space in a trendy Shoreditch location.
  • Regular and varied team socials.
  • Bi-weekly visiting therapist.
  • The chance to work with an ambitious and vibrant team of like minded individuals with a hunger to succeed.
  • Fresh fruit and endless coffee to keep you energised!
  • Regular team incentives.
  • A chance to bring your pet to work or indulge your love of pets!
  • ‘Flexi-hour’ - a free hour each week for those precious lie ins or early finishes.

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