Description

Job Title: Travel Consultant

Department: Retail

Hours: 27.5 hours per week, as per retail rota

Role Summary

Providing consultation to clients, you will be involved in selling services and products to clients by face to face interaction and gaining a full insight into their holiday aspirations. Having confidence and flare, you will effectively adapt your selling style by building a rapport whether over the telephone, face to face or through social media to meet your client's individual needs. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, with a view to achieving your individual and team's sales targets.

Key Responsibilities

* Maximising individual and team sales including foreign exchange
* Assisting with the day-to-day operation of the branch
* Identifying and meeting customers’ needs by providing exceptional customer service at all times
* Participating in promotional events and activities to increase exposure of the branch
* Using social media to promote offers, generate customer engagement and sales leads
* Willingness to participate in and deliver training appropriate to own development
* Effectively perform administrative duties

Competencies Required

Technical Skills Required

* IT software packages including Microsoft Office and Outlook as well as in-house travel booking systems
* File management skills
* Web navigation skills
* E-mail management skills
* Scanner knowledge

Qualifications / Experience Required

General

* To undertake any other duties that may fall into the job criteria
* To conform with all company policies and procedures including Health and Safety
* To treat all employees, customers and suppliers with dignity and respect
* This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved