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2 months ago
Hays Travel
Location: North West
Job type: Permanent
Category: Professional Sales Jobs
Description

Job Title: Travel Consultant

Department: Retail

Hours: Up to 37.5 hours per week, as per retail
rota

Role Summary

Providing
consultation to clients, you will be involved in selling services and products
to clients by face to face interaction and gaining a full insight into their
holiday aspirations. Having confidence and flare, you will effectively adapt
your selling style by building a rapport whether over the telephone, face to
face or through social media to meet your client's individual needs. Provided
with ongoing training, you will be equipped with specialist knowledge to
confidently advise on an extensive range of holiday packages and tailor-made
holiday experiences, as well as a range of ancillary and insurance products,
with a view to achieving your individual and team's sales targets.

Key Responsibilities

* Maximising individual and team sales
including foreign exchange
* Assisting with the day-to-day operation
of the branch
* Identifying and meeting customers’ needs
by providing exceptional customer service at all times
* Participating in promotional events and
activities to increase exposure of the branch
* Using social media to promote offers,
generate customer engagement and sales leads
* Willingness to participate in and deliver
training appropriate to own development
* Effectively perform administrative duties

Competencies Required

* Ability to work towards individual and
team sales targets
* Excellent communication and customer
service experience
* Good accuracy and numerical skills
* Enthusiasm and positive attitude with a
commitment to contribute to the growth of the business

Technical Skills Required

* IT software packages including Microsoft Office and Outlook as well as
in-house travel booking systems
* File management skills
* Web navigation skills
* E-mail management skills
* Scanner knowledge

Qualifications / Experience Required

* Previous travel agency sales experience
with a proven sales record
* A recognised travel qualification
* Excellent travel product knowledge with a
good working knowledge of tour operator systems

General

* To undertake any other duties that may fall into the job criteria
* To conform with all company policies and procedures including Health and
Safety
* To treat all employees, customers and suppliers with dignity and
respect
* This job description is not intended as an exhaustive list of all duties
and responsibilities of the post but simply reflects the key areas involved

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