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11 days ago
Hays Travel
Location: East Yorkshire
Job type: Permanent
Category: Professional Sales Jobs
Description

Job Title: Travel Consultant

Department: Retail

Hours: Up to 37.5 hours per week,
as per retail rota

Role Summary

Providing consultation to clients, you will be
involved in selling services and products to clients by face to face
interaction and gaining a full insight into their holiday aspirations. Having
confidence and flare, you will effectively adapt your selling style by building
a rapport whether over the telephone, face to face or through social media to
meet your client's individual needs. Provided with ongoing training, you will
be equipped with specialist knowledge to confidently advise on an extensive
range of holiday packages and tailor-made holiday experiences, as well as a
range of ancillary and insurance products, with a view to achieving your
individual and team's sales targets.

Key Responsibilities

·
Maximising
individual and team sales including foreign exchange

·
Assisting
with the day-to-day operation of the branch

·
Identifying
and meeting customers’ needs by providing exceptional customer service at all
times

·
Participating
in promotional events and activities to increase exposure of the branch

·
Using
social media to promote offers, generate customer engagement and sales leads

·
Willingness
to participate in and deliver training appropriate to own development

·
Effectively
perform administrative duties

Competencies Required

Technical Skills Required

·
IT
software packages including Microsoft Office and Outlook as well as in-house
travel booking systems

·
File
management skills

·
Web
navigation skills

·
E-mail
management skills

·
Scanner
knowledge

Qualifications / Experience
Required

·
Previous
travel agency sales experience with a proven sales record

·
A
recognised travel qualification

·
Excellent
travel product knowledge with a good working knowledge of tour operator systems

General

* To undertake any other
duties that may fall into the job criteria

* To conform with all company
policies and procedures including Health and Safety

* To treat all employees,
customers and suppliers with dignity and respect

* This job description is not
intended as an exhaustive list of all duties and responsibilities of the
post but simply reflects the key areas involved

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