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9 months ago
Hays Travel
Location: North West
Job type: Permanent
Category: Professional Sales Jobs

Job Title: Travel Consultant

Department: Retail

Hours: Up to 37.5 hours per week,
as per retail rota

Role Summary

Providing consultation to clients, you will be
involved in selling services and products to clients by face to face
interaction and gaining a full insight into their holiday aspirations. Having
confidence and flare, you will effectively adapt your selling style by building
a rapport whether over the telephone, face to face or through social media to
meet your client's individual needs. Provided with ongoing training, you will
be equipped with specialist knowledge to confidently advise on an extensive
range of holiday packages and tailor-made holiday experiences, as well as a
range of ancillary and insurance products, with a view to achieving your
individual and team's sales targets.

Key Responsibilities

* Maximising
individual and team sales including foreign exchange
* Assisting with the
day-to-day operation of the branch
* Identifying and
meeting customers’ needs by providing exceptional customer service at all times
* Participating in
promotional events and activities to increase exposure of the branch
* Using social media
to promote offers, generate customer engagement and sales leads
* Willingness to
participate in and deliver training appropriate to own development
* Effectively
perform administrative duties

Competencies Required

Technical Skills Required

* IT software packages including Microsoft Office and
Outlook as well as in-house travel booking systems
* File management skills
* Web navigation skills
* E-mail management skills
* Scanner knowledge

Qualifications / Experience

* Previous travel
agency sales experience with a proven sales record
* A recognised
travel qualification
* Excellent travel
product knowledge with a good working knowledge of tour operator systems


* To undertake any other duties that may fall into
the job criteria
* To conform with all company policies and procedures
including Health and Safety
* To treat all employees, customers and suppliers
with dignity and respect
* This job description is not intended as an
exhaustive list of all duties and responsibilities of the post but simply
reflects the key areas involved

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