Automotive, Motor Trade Job: Commercial - Motor Parts Telesales Advisor required
Trade Parts Telesales Advisor - Experience within a motor factor or motor trade parts role essential, commercial, HGV.
Hours Monday to Friday 8.00am to 5.00pm Saturdays (1in 4 on a rota) 8.00am to 1.00pm Salary £19,000 Previous parts experience is required and previous knowledge of the ETKA system would be advantageous.
Objective: Accurately identify customer parts requirements
Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored.
Remain aware of promotional and Marketing activity.
Attend training courses to develop job-related knowledge.
Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.
Assist the parts manager in all aspects of stocktaking.
Objective: Process parts orders efficiently
Ensure all paperwork, documentation and parts requisitions are completed accurately
Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely.
Place special orders as necessary AND ENSURE MINIMUM AMOUNT OF RETURNS.
Objective: Ensure the highest level of customer satisfaction
Satisfy customer requirements by identifying parts accurately
Answer customer queries regarding parts warranties in a manner that is easily understood
Receive customers promptly and courteously
Develop and maintain excellent relationships with customers by meeting and exceeding their expectations
Objective: Contribute to departmental compliance with company policies and industry guidelines
Ensure the department is kept clean and tidy.
Ensure the correct recycling of all disposed and damaged items in line with environmental regulations.
Adhere to all Health and Safety and Company policies and procedures.
Ensure procedures appertaining to recycling/exchange units are adhered to.
To apply please send your CV to Nicola MacDonald at driven Motor Jobs Nicola@drivenmotorjobs.com
Please remember to add your home phone number, mobile number, email address and full address to your CV. If this information is missing it slows down our process and may result in us not being able to contact you.
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