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Senior Technical Account Manager

Job LocationsUK-London

ID--******

Category Services

Type Full-Time

Overview

Our mission is to connect and optimize the world’s commerce. ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and brands worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more.

Position Summary:

Shoppable Media is a ChannelAdvisor product which allows brands to keep interested consumers on their path to purchase, by providing a seamless and dynamic connection between their website or digital campaigns and their preferred retailers. Concretely, we help brands to make their content and digital campaigns actionable, which increases conversion rates, improves consumer satisfaction and strengthens relationships with retailers.

We’re looking for a Senior Technical Account Manager to join our growing team. We need someone data-driven with impeccable relationship management skills. You’ll play a vital role in the client experience by gaining a deep understanding of their business challenges and helping them to solve them through our tool. This requires empathy, attention to detail and a consultative approach to client relationships. You’ll also need to be comfortable analyzing large amounts of data as well as bringing it to life for clients, who are often top executives.

Responsibilities

What will you be doing?

* Driving adoption of Shoppable Media within assigned book of business
* Developing a trusted advisor relationship with clients and internal stakeholders
* Delivering product training sessions, providing insightful technical answers, and recommending creative ways to get the most out of Shoppable Media
* Creating custom reporting from client data to help them analyze business trends and make strategic decisions
* Defining and monitoring product usage to optimize time to value
* Help other functions across the organization to deepen their understanding of the Shoppable Media product
* Working cross-functionally to resolve customer business issues and work towards mutual goals
* Being the voice of the customer to the product and marketing team to identify gaps and potential features
* Understanding the technical intricacies of a client’s configuration — feeds, API, FTP, tracking
* Reviewing client’s performance relative to their goals
* Acting as a liaison between the client and engineering on a project basis and lead client calls to provide updates on project statuses
* Share knowledge, tools, and techniques within the team and be a resource to junior members

Qualifications

How to Stand Out:

If you are someone who appreciates a corporate culture of: Teamwork, Innovation, Meaningful Challenges, and a People First attitude, then you may share our values as well of: Passion, Curiosity, Collaboration, Persistence, Accountability and Integrity.

Requirements:

* 5+ years of technical account management or customer success in a B2B organisation
* Experience in SaaS, working with large enterprise accounts
* Experience supporting a technical product
* Experience working with e-commerce and/or brands
* Subject matter expert on Shoppable Media
* Ability to think strategically while also being detail oriented and working directly with customers
* Analytical and comfortable with Excel
* Ability to align technical concepts & features to business needs
* Passionate about customer success and making life simpler with technology
* Excellent oral & written communication skills: you can explain complex ideas in simple terms
* Great problem solving skills, taking a consultative approach to finding the best solution
* ChannelAdvisor Complete and JIRA experience a plus

What to expect

The ChannelAdvisor Experience

Beyond the benefits
We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.

Compassion and community
We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.

Career investment

People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.

For further information please visit: -******
Senior Technical Account Manager

Job LocationsUK-London

ID--******

Category Services

Type Full-Time

Overview

Our mission is to connect and optimize the world’s commerce. ChannelAdvisor (NYSE: ECOM) is a leading e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For nearly two decades, ChannelAdvisor has helped retailers and brands worldwide improve their online performance by expanding sales channels, connecting with consumers around the world, optimizing their operations for peak performance and providing actionable analytics to improve competitiveness. Thousands of customers depend on ChannelAdvisor to securely power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Walmart and hundreds more.

Position Summary:

Shoppable Media is a ChannelAdvisor product which allows brands to keep interested consumers on their path to purchase, by providing a seamless and dynamic connection between their website or digital campaigns and their preferred retailers. Concretely, we help brands to make their content and digital campaigns actionable, which increases conversion rates, improves consumer satisfaction and strengthens relationships with retailers.

We’re looking for a Senior Technical Account Manager to join our growing team. We need someone data-driven with impeccable relationship management skills. You’ll play a vital role in the client experience by gaining a deep understanding of their business challenges and helping them to solve them through our tool. This requires empathy, attention to detail and a consultative approach to client relationships. You’ll also need to be comfortable analyzing large amounts of data as well as bringing it to life for clients, who are often top executives.

Responsibilities

What will you be doing?

* Driving adoption of Shoppable Media within assigned book of business
* Developing a trusted advisor relationship with clients and internal stakeholders
* Delivering product training sessions, providing insightful technical answers, and recommending creative ways to get the most out of Shoppable Media
* Creating custom reporting from client data to help them analyze business trends and make strategic decisions
* Defining and monitoring product usage to optimize time to value
* Help other functions across the organization to deepen their understanding of the Shoppable Media product
* Working cross-functionally to resolve customer business issues and work towards mutual goals
* Being the voice of the customer to the product and marketing team to identify gaps and potential features
* Understanding the technical intricacies of a client’s configuration — feeds, API, FTP, tracking
* Reviewing client’s performance relative to their goals
* Acting as a liaison between the client and engineering on a project basis and lead client calls to provide updates on project statuses
* Share knowledge, tools, and techniques within the team and be a resource to junior members

Qualifications

How to Stand Out:

If you are someone who appreciates a corporate culture of: Teamwork, Innovation, Meaningful Challenges, and a People First attitude, then you may share our values as well of: Passion, Curiosity, Collaboration, Persistence, Accountability and Integrity.

Requirements:

* 5+ years of technical account management or customer success in a B2B organisation
* Experience in SaaS, working with large enterprise accounts
* Experience supporting a technical product
* Experience working with e-commerce and/or brands
* Subject matter expert on Shoppable Media
* Ability to think strategically while also being detail oriented and working directly with customers
* Analytical and comfortable with Excel
* Ability to align technical concepts & features to business needs
* Passionate about customer success and making life simpler with technology
* Excellent oral & written communication skills: you can explain complex ideas in simple terms
* Great problem solving skills, taking a consultative approach to finding the best solution
* ChannelAdvisor Complete and JIRA experience a plus

What to expect

The ChannelAdvisor Experience

Beyond the benefits
We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.

Compassion and community
We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.

Career investment

People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.

For further information please visit: -******
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