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Posted 13 days ago
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Account Manager - UK

Job LocationsUK-London

ID

Category Services

Type Full-Time

Overview

“It all starts with people.”

Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

Our Account Management team is looking for an Account Manager for our London office to work with some of the UK’s and Europe’s most exciting and innovative brands and retailers as they leverage our solutions to enhance and develop their e-commerce strategies.

You’ll be proactively developing and managing client relationships, encouraging customers to use and benefit from our solutions.

Responsibilities

Responsibilities

Excellence and achievement within the role will be defined by increasing high levels of customer retention, success and growth. As a key member of the team you will forge tactical relationships as a trusted advisor in our customer-focused organisation as we continue to grow.

Responsibilities will include:

* Accountable for all facets of customer success, retention, and growth, working as a strategic member of the team to enhance post-sales customer activity, including aspects of customer on-boarding, customer support, customer success, professional services, and account management, with the ultimate objective of improving the retention, success, and growth of our customer base
* Work closely with other divisions (e.g. sales, product development, marketing, etc.,) to improve and enhance the customer experience, and to ensure close collaboration with our sales team to identify and nurture opportunities for expansion as part of our go-to-market strategy
* Define and improve the customer lifecycle for our clients from self-service to managed-service accounts, and establish baseline metrics for measuring and improving customer progress through this lifecycle
* Provide timely, accurate, and useful analyses concerning the status of our customer base including progress against predefined success metrics, risk mitigation and opportunity

Qualifications

How to stand out

Our values are Passion, Curiosity, Collaboration and Persistence. Candidates should possess:

* A demonstrable, successful history of account management or customer service experience in various B2B or B2C organisations
* A demonstrated aptitude for both operating and thinking strategically while also being willing to “roll up the sleeves”, being hands on and working directly with customers when appropriate
* Experience within a global organisation preferred
* Experience with Software-as-a-Service (SaaS) business models
* Knowledge of the ecommerce industry, with a preferred experience trading on marketplaces or employing digital marketing

What to expect

The ChannelAdvisor Experience

Beyond the benefits

We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.

Compassion and community

We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.

Career investment

People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.

For further information please visit: javascript:void(0);

“When hiring, I seek grit, persistence, determination, curiosity, adaptability, competitiveness and scientific orientation. By scientific orientation I mean fact and evidence driven, hypothesis-forming and willing to change your mind.

These traits are ingredients for limitless potential in people. The antithesis of dogma, pedigree, privilege and entitlement.”

David Spitz, ChannelAdvisor CEO
Account Manager - UK

Job LocationsUK-London

ID

Category Services

Type Full-Time

Overview

“It all starts with people.”

Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

Our Account Management team is looking for an Account Manager for our London office to work with some of the UK’s and Europe’s most exciting and innovative brands and retailers as they leverage our solutions to enhance and develop their e-commerce strategies.

You’ll be proactively developing and managing client relationships, encouraging customers to use and benefit from our solutions.

Responsibilities

Responsibilities

Excellence and achievement within the role will be defined by increasing high levels of customer retention, success and growth. As a key member of the team you will forge tactical relationships as a trusted advisor in our customer-focused organisation as we continue to grow.

Responsibilities will include:

* Accountable for all facets of customer success, retention, and growth, working as a strategic member of the team to enhance post-sales customer activity, including aspects of customer on-boarding, customer support, customer success, professional services, and account management, with the ultimate objective of improving the retention, success, and growth of our customer base
* Work closely with other divisions (e.g. sales, product development, marketing, etc.,) to improve and enhance the customer experience, and to ensure close collaboration with our sales team to identify and nurture opportunities for expansion as part of our go-to-market strategy
* Define and improve the customer lifecycle for our clients from self-service to managed-service accounts, and establish baseline metrics for measuring and improving customer progress through this lifecycle
* Provide timely, accurate, and useful analyses concerning the status of our customer base including progress against predefined success metrics, risk mitigation and opportunity

Qualifications

How to stand out

Our values are Passion, Curiosity, Collaboration and Persistence. Candidates should possess:

* A demonstrable, successful history of account management or customer service experience in various B2B or B2C organisations
* A demonstrated aptitude for both operating and thinking strategically while also being willing to “roll up the sleeves”, being hands on and working directly with customers when appropriate
* Experience within a global organisation preferred
* Experience with Software-as-a-Service (SaaS) business models
* Knowledge of the ecommerce industry, with a preferred experience trading on marketplaces or employing digital marketing

What to expect

The ChannelAdvisor Experience

Beyond the benefits

We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.

Compassion and community

We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.

Career investment

People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.

For further information please visit: javascript:void(0);

“When hiring, I seek grit, persistence, determination, curiosity, adaptability, competitiveness and scientific orientation. By scientific orientation I mean fact and evidence driven, hypothesis-forming and willing to change your mind.

These traits are ingredients for limitless potential in people. The antithesis of dogma, pedigree, privilege and entitlement.”

David Spitz, ChannelAdvisor CEO
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