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5 months ago
Resolve Recruitment Services
Basic Salary: £30000 - £40000 per annum + OTE + benefits
Location: Berkshire, Bracknell, Wokingham, Basingstoke, Farnborough
Job type: Permanent
Business sector: B2C
Contact: Jessica Yates
Category: Sales Manager Jobs

Telesales Manager, Reading, RG1

Resolve Recruitment are working with one of the UKs leading insurance company's. Due to growth within our clients Reading offices, they now seek an experienced Telesales Manager to head up their established telesales team, to ensure the business potential of the telesales operation is maximized and achieved.

The role;

  • Accountable for the achievement of the global telesales targets.
  • Responsible for the overall performance of the call centre from an efficiency and productivity point of view.
  • Responsible for recruitment, onboarding and training, performance review and where required, disciplinary action plan, in relationship with HR.
  • Support to the improvement of the company's overall efficiency of business model.
  • Report the performance and progress analysis to make the Management aware of the challenges and opportunities on a regular basis.
  • Ensuring any regulatory obligations applicable to the role are met.

The person;

Essential

  • A minimum of three years' experience in a Call Centre leadership role where accountability for meeting KPI's and Quality is a part of the role.
  • Excellent people management skills and able to provide solid leadership, coaching and motivational skills
  • Strong sales and customer service background and ability to maintain a required level of own sales across all products
  • Strong customer awareness, problem solver with exceptional communication skills (verbal and written)
  • Ability to think strategically, able to initiate and drive through change and to quickly understand, positively apply and work to improve processes and systems
  • Excellent time management and organisational skills with a high standard of accuracy and attention to detail
  • Experience of working with a dialler system.
  • Experience of working within an Insurance/Financial Service environment
  • Experience of working within a regulated environment
  • Flexible, confident and self-motivated
  • Computer literate

The rewards;

  • A highly competitive basic salary of between £30,000 and £40,000 depending on experience
  • Good team perfoemance based OTE
  • Other excellent benefits & perks

For more information on this exciting and rewarding Telesales Manager career APPLY BELOW.

Key: Telesales Manager, Sales Manager, Insurance Sales Manager, Reading

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