275 jobs - 1 added today
422289 registered Jobseekers
Recruiting? Call us on
Posted 28 days ago
15 hours until close
Apply on company site
Location:
Salary:
£18000 - £20000 per annum
Job type:
Permanent
Business sector:
B2C
Contact:
Candidate Services
Category:
Telesales/Account Management Executive

Our client is the leading provider of Employee Car Ownership Schemes in the UK, delivering complete solutions that span consultancy and scheme design through to implementation and fleet management. They have a strong client base in Automotive and Corporate sectors, working in partnership with 25 manufacturer brands to deliver schemes to more than 300 businesses and 2000 franchise dealerships.

Position: Telesales / Account Management Executive
Location: Head Office, Bury (Currently working from home due to COVID-19)
Job type: Full Time, Permanent
Hours: Mon - Fri 9-5
Salary: £18k - 20k per annum
Benefits: 25 days’ holiday plus buy / sell policy of up to 5 days, BUPA – Private medical insurance, Sponsored car schemes, 5% contributory pension scheme, Medicash (Subsidised dental, optical and alternative therapies), Death in service insurance

About the role:

Maximise eligible employee participation and renewals through outbound sales call activity whilst making Scheme Co-Ordinators supporters and promotors of CBS.

The Challenge Ahead:

Driver Development is a busy sale orientated and customer centric environment delivering high quality service to customers, selling CBS products to achieve the department vision of placing every eligible employee in a CBS vehicle.

Responsibilities:

- Manage Scheme Co-ordinator relationships at Dealer site level, providing direction and support in order for them to manage the Scheme effectively in house, with an objective to make them an ambassador and promoter of CBS and its products.
- Demonstrate accountability for allocated Groups in addition to conducting analysis on activity such as participation levels.
- Working closely with the Sales & Marketing Task Force to ensure there is a plan for every group, every site.
- Undertake outbound telephone sales activity to both new and existing customers in accordance with company and team SLAs and KPIs.
- Undertake a range of essential administrative and support activities for new and existing customers.
- Support marketing campaigns and drive promotions through call activities to employees and Scheme Coordinators.
- Work closely with the Team Leader and wider business to drive the right sort of sales activity whilst creating a fantastic customer experience.
- Identify and take action with underperforming sites by updating CRM and playing a key role in creating and implementing an improvement plan.
- Provide Team Leaders with monthly client updates to be submitted to the department’s monthly board report.
- Where required, complete scheme quotations accurately and efficiently to fully support their customers.
- Complete quarterly Account Development calls to Scheme Coordinators via CRM to promote the benefits, maximise participation, share marketing information and assess support needed.
- Follow and implement all quality assessment actions from call feedback to drive and promote customer engagement, business development, compliance and regulation.
- Collaborate with and support all team members as and when required to enable the business to manage overall workloads and provide the desired customer centric service.
- Manage invoice and pricing queries effectively and communicate with appropriate departments to resolve any queries in a timely and effective manner taking full ownership for the resolution of the query.
- Represent CBS in a professional and positive manner, displaying pride in their products and services and aligning all actions and behaviours to the Core Values.
- Undertake training for new and existing members of the team when required.

About you:

Qualifications
- 5 GCSE’s grades A- C including English and Mathematics.
- Formal sales training is desirable.
- Customer service qualification is desirable.
Skills, Knowledge and Attributes
- Proven successful Telesales Experience.
- Strong, confident and effective communication and interpersonal skills.
- Ability to work well in a team as well as taking initiative.
- Good IT skills MS Office and internal software.
- Professional approach to all endeavours.
- Results orientated with the drive to achieve individual and team based targets.
- Desire and compulsion to succeed.
- Able to handle and overcome objections to influence and close.
- Knowledge of cross selling, retentions or direct sales.
- Previous administration experience in a sales role.
- A proven track record in the development of external client relationships and the delivery of excellent service.
- Previous experience working in the Automotive Industry.
- Flexible and adaptable approach to work.
- A self-motivated and driven achiever.
- Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment.

You may have experience of the following: Sales Executive, Account Manager, Business Development Executive, Telesales Executive, Telesales Agent, Business Development, Account Management, Account Executive, Sales Advisor, Sales Representative, Sales Administrator, etc.

Ref: 93545
Telesales/Account Management Executive

Our client is the leading provider of Employee Car Ownership Schemes in the UK, delivering complete solutions that span consultancy and scheme design through to implementation and fleet management. They have a strong client base in Automotive and Corporate sectors, working in partnership with 25 manufacturer brands to deliver schemes to more than 300 businesses and 2000 franchise dealerships.

Position: Telesales / Account Management Executive
Location: Head Office, Bury (Currently working from home due to COVID-19)
Job type: Full Time, Permanent
Hours: Mon - Fri 9-5
Salary: £18k - 20k per annum
Benefits: 25 days’ holiday plus buy / sell policy of up to 5 days, BUPA – Private medical insurance, Sponsored car schemes, 5% contributory pension scheme, Medicash (Subsidised dental, optical and alternative therapies), Death in service insurance

About the role:

Maximise eligible employee participation and renewals through outbound sales call activity whilst making Scheme Co-Ordinators supporters and promotors of CBS.

The Challenge Ahead:

Driver Development is a busy sale orientated and customer centric environment delivering high quality service to customers, selling CBS products to achieve the department vision of placing every eligible employee in a CBS vehicle.

Responsibilities:

- Manage Scheme Co-ordinator relationships at Dealer site level, providing direction and support in order for them to manage the Scheme effectively in house, with an objective to make them an ambassador and promoter of CBS and its products.
- Demonstrate accountability for allocated Groups in addition to conducting analysis on activity such as participation levels.
- Working closely with the Sales & Marketing Task Force to ensure there is a plan for every group, every site.
- Undertake outbound telephone sales activity to both new and existing customers in accordance with company and team SLAs and KPIs.
- Undertake a range of essential administrative and support activities for new and existing customers.
- Support marketing campaigns and drive promotions through call activities to employees and Scheme Coordinators.
- Work closely with the Team Leader and wider business to drive the right sort of sales activity whilst creating a fantastic customer experience.
- Identify and take action with underperforming sites by updating CRM and playing a key role in creating and implementing an improvement plan.
- Provide Team Leaders with monthly client updates to be submitted to the department’s monthly board report.
- Where required, complete scheme quotations accurately and efficiently to fully support their customers.
- Complete quarterly Account Development calls to Scheme Coordinators via CRM to promote the benefits, maximise participation, share marketing information and assess support needed.
- Follow and implement all quality assessment actions from call feedback to drive and promote customer engagement, business development, compliance and regulation.
- Collaborate with and support all team members as and when required to enable the business to manage overall workloads and provide the desired customer centric service.
- Manage invoice and pricing queries effectively and communicate with appropriate departments to resolve any queries in a timely and effective manner taking full ownership for the resolution of the query.
- Represent CBS in a professional and positive manner, displaying pride in their products and services and aligning all actions and behaviours to the Core Values.
- Undertake training for new and existing members of the team when required.

About you:

Qualifications
- 5 GCSE’s grades A- C including English and Mathematics.
- Formal sales training is desirable.
- Customer service qualification is desirable.
Skills, Knowledge and Attributes
- Proven successful Telesales Experience.
- Strong, confident and effective communication and interpersonal skills.
- Ability to work well in a team as well as taking initiative.
- Good IT skills MS Office and internal software.
- Professional approach to all endeavours.
- Results orientated with the drive to achieve individual and team based targets.
- Desire and compulsion to succeed.
- Able to handle and overcome objections to influence and close.
- Knowledge of cross selling, retentions or direct sales.
- Previous administration experience in a sales role.
- A proven track record in the development of external client relationships and the delivery of excellent service.
- Previous experience working in the Automotive Industry.
- Flexible and adaptable approach to work.
- A self-motivated and driven achiever.
- Ability to work in line with CBS Core Values of pride, integrity, accountability, continuous improvement and enjoyment.

You may have experience of the following: Sales Executive, Account Manager, Business Development Executive, Telesales Executive, Telesales Agent, Business Development, Account Management, Account Executive, Sales Advisor, Sales Representative, Sales Administrator, etc.

Ref: 93545
Select how you want to share: