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Posted 17 days ago
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Location:
Salary:
£45000 - £55000 per annum
Job type:
Permanent
Business sector:
Both
Contact:
Recruitment Genius Ltd
This is an opportunity to join a specialist eCommerce website developer and system integrator providing eCommerce, software development, marketing and technology services. They help their customers build and transform their eCommerce businesses worldwide.

As a Technical Account Manager, you will be responsible for ensuring that their customers are achieving the full value from their investment. Your technical expertise will enable you to share best practices and technical guidance to customers based upon your deep understanding of their solution and project objectives.

You will act as the primary technical point of contact to manage the strong customer relationships, as well as facilitate internal technical support. You'll build strategic relationships with essential technical team members within their customer organisations, including CxO and Line of Business leaders and more.

Responsibilities include:
- Central point of contact while ensuring high level of customer satisfaction
- Delivery of pro-active and preventative services
- Pro-active notifications of upcoming releases and possible impact
- Guiding customer through complex environment changes
- Regular knowledge transfer sessions
- Coordinating customer technical issues with support
- Handling technical escalations
- Customer status calls and reporting
- Regular service reviews
- Work internally with the technical and development teams to bring new technical requirements to the business
- Provide technical support for customers to support pre-sales and post-sales processes and address all product-related queries on time
- Provide the business with customers' feedback to help identify potential new features or products to help them to be a market leader
- Report on product performance and identify solutions
- Review customer needs and suggest upgrades or additional features
- Perform Quarterly Business Reviews (QBRs) and identify Opportunity and Risk
- Ad-hoc tasks required by changing market
- Ensure all opportunities are managed in alignment with internal procedures
- Guide customers through the innovation journey, building strategic roadmaps and drive achievement
- Be an advocate for business transformation, enabling teams to embrace company technologies

Ideal candidate will have:
- Strong background in Technical Account Management, Consulting, Support or similar
- Experience with SaaS platforms and services, their adoption, integration and ongoing use
- Ability to set expectations and communicate goals and objectives with customers
- Ability to track and influence customer behaviour
- Understanding of common software development practice
- Understanding of identity and surrounding technologies
- Experience in project management; able to track and manage the moving parts of multiple projects
- Strong presentation/communication skills

Benefits include a highly competitive salary, health care, flexible and remote working, paid parking and additional annual leave.
This is an opportunity to join a specialist eCommerce website developer and system integrator providing eCommerce, software development, marketing and technology services. They help their customers build and transform their eCommerce businesses worldwide.

As a Technical Account Manager, you will be responsible for ensuring that their customers are achieving the full value from their investment. Your technical expertise will enable you to share best practices and technical guidance to customers based upon your deep understanding of their solution and project objectives.

You will act as the primary technical point of contact to manage the strong customer relationships, as well as facilitate internal technical support. You'll build strategic relationships with essential technical team members within their customer organisations, including CxO and Line of Business leaders and more.

Responsibilities include:
- Central point of contact while ensuring high level of customer satisfaction
- Delivery of pro-active and preventative services
- Pro-active notifications of upcoming releases and possible impact
- Guiding customer through complex environment changes
- Regular knowledge transfer sessions
- Coordinating customer technical issues with support
- Handling technical escalations
- Customer status calls and reporting
- Regular service reviews
- Work internally with the technical and development teams to bring new technical requirements to the business
- Provide technical support for customers to support pre-sales and post-sales processes and address all product-related queries on time
- Provide the business with customers' feedback to help identify potential new features or products to help them to be a market leader
- Report on product performance and identify solutions
- Review customer needs and suggest upgrades or additional features
- Perform Quarterly Business Reviews (QBRs) and identify Opportunity and Risk
- Ad-hoc tasks required by changing market
- Ensure all opportunities are managed in alignment with internal procedures
- Guide customers through the innovation journey, building strategic roadmaps and drive achievement
- Be an advocate for business transformation, enabling teams to embrace company technologies

Ideal candidate will have:
- Strong background in Technical Account Management, Consulting, Support or similar
- Experience with SaaS platforms and services, their adoption, integration and ongoing use
- Ability to set expectations and communicate goals and objectives with customers
- Ability to track and influence customer behaviour
- Understanding of common software development practice
- Understanding of identity and surrounding technologies
- Experience in project management; able to track and manage the moving parts of multiple projects
- Strong presentation/communication skills

Benefits include a highly competitive salary, health care, flexible and remote working, paid parking and additional annual leave.
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