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14 days ago
Michael Page Sales
Basic Salary: £30000 - £30005 per annum + Excellent benefits pac
Location: Cardiff
Job type: Permanent
Business sector: B2C
Contact: David Asbury
Sector: Customer Services
Category: Customer Service Jobs

A fantastic opportunity to join a leading consumer organisation as a Team Manager.

Client Details

Our client is a rapidly growing consumer organisation with an outstanding reputation in the UK.

Description

As Team Manager you will have the following responsibilities;

  • Lead and inspire a team of 10 in their Cardiff office.
  • Ensure the team deliver against revenue and service targets.
  • Support individuals in your team achieve personal objectives.
  • Develop strategies that ensure the team consistently deliver excellent customer service.
  • Provide call quality feedback to the team.
  • Undertake monthly 1:1s and regular coaching with the team.
  • Ensure compliance standards and quality standards are met.
  • You will be required to work one Saturday out of three, however you will get this time back.

Profile

  • Team Management background is required.
  • Previous experience leading, managing and coaching a high performing team.
  • Comfortable working in a contact centre environment.
  • Flexible when it comes to working morning and afternoon shifts.
  • Driven to achieve service and sales targets.

Job Offer

  • A basic salary of £30,000.
  • An excellent benefits package which includes 28 days holiday, life assurance, private medical cover and a fantastic pension scheme.

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