3 months ago
Team Leader - Territory Support
Yopa are looking for a Team leader with a passion for world class customer service.
£30,000 - £35,000, Plus OTE
Do you want to play a role in turning the world of estate agency upside down?
At Yopa we combine the latest technology with a dedicated local Estate Agent. It’s a completely personal service from start to finish, and all at a low fixed fee.
It really is the best of both worlds!
If you’re an ambitious Customer Service leader…
If you’re passionate about making customers happy and leave them singing your praises... And if you’re excited about working for a vibrant and growing company where you can make a real difference then read on...
We’re looking for a Team Manager for our Territory Support, based in Watford, Hertfordshire.
Core duties will include leading, motivating and measuring a team, providing coaching and personal development to your team members to ensure they have all the necessary skills to provide the excellent customer experience Yopa prides itself on. We need a manager who can ensure that direct reports receive all necessary coaching, development opportunities and performance management whilst remaining fully focused on Customer Service.
? At least 2 years’ experience managing a team of 5 or more in a pressurised target driven environment
? Ability to work under pressure and successfully lead a team to meet and exceed targets to company deadlines whilst thriving under pressure
? A minimum of two years’ experience in a property based role with a good understanding of the UK house sale process from marketing to completion of sale
? An ambassador for the business, ensuring the team perform to gold star standard at all times when interacting with stakeholders, clients, buyers, TO’s and ancillary services i.e solicitors / surveyors / brokers
? Ability to demonstrate fantastic people management skills, with strong focus on communication, teaching, mentoring and maximising output from each person whilst maintaining a working environment which is both enjoyable and rewarding
? A positive and hardworking mentality, with strong work ethic leading from the front which sets the tone for the team
? Excellent written and verbal communication skills and an eye for detail to oversee and appropriately correct team errors or where communication needs improving
? Understanding and ability to analyse sales information to be able to advise the team, clients, buyers and TO’s accordingly
? High level time and diary management ensuring the team also perform to company expectations at all times
? Proven track record of developing a team to deliver a gold class Customer Service demonstrating genuine passion and drive for turning every client and buyer into a Fan!
? Strong listening and qualifying skills in order to understand the needs and requirements of clients and customers and ability to train and manage the team to exercise the same diligence
? Ability to build rapport and relationships with team members, clients, buyers and TO’s to ensure clear lines of communication and a detailed understanding of a required outcome for each interaction and maximising winning instructions at every opportunity
? Diligence in record keeping and detailed information gathering
? Versatile and adaptable to change and embracing business decisions which need to be rolled out
? An ambassador for up-selling ancillary services to clients and buyers to maximise revenue
? Dealing with issues ad queries swiftly and professionally to ensure the best outcome for the business
? Working closely wth the Head of the department to ensure the department meets deadlines, targets and exceeds year on year expectations
The ‘essential mix’:
? People motivator and strong people skills
? Team management skills to meet and exceed targets
? Strong work ethic and results focused
? High level organisation and time management skills
? Excellent communication, verbal, written and listening skills
? Target driven and thrives under high pressurised environment
? Adaptable to change and new direction
? Understanding the UK house sale process through to completion of sale
? Detailed record keeping skills
? Relationship building skills and strong team player
? Excellent qualification skills to understand needs and requirements
? Winning instructions and up-selling ability
? Market knowledge and determination to learn about markets in other areas
? Must provide a gold star customer service experience
? Responsible, professional and determined to make a positive difference to the experience of every buyer and client
? Understanding of the valuation process
The superpowers we’d ideally love you to have include:
? Previous experience of leading a team through times of change
? Experience in setting up a new department
? A basic understanding on how the hybrid online models compare to the high street agency model
? A clear understanding of the conveyancing process
? Knowledge of competitors business models and fee structures
Of course I’ve heard of Yopa !
Yopa is disrupting the world of estate agency by offering customers a low fixed fee to sell their homes with a fully personalised service, their own local estate agent and the latest in technology to provide an even better service than traditional high street alternatives.
Founded in 2015 Yopa has already become a top 10 largest estate agent in the country and aims to break into the top five in the months to come.
Yopa has already received over two thousand five hundred ‘5 star’ Trustpilot reviews from delighted customers and 3 successful rounds of venture capital funding from the likes of LSL Property Services, Savills and The Daily Mail.
Your application will be treated with absolute confidentiality.