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10 months ago
Location: London
Job type: Permanent
Category: Sales Manager Jobs
Service Implementation Manager

* Type of role: full time permanent

* Location: London

* Hours: Monday-Friday 09:00-17:30

* Holidays: 25 days

Overall purpose of the job:

Implementation of customer WAN/LAN solutions, including wide range of CPE devices

Maintaining close working relationships with customers and Exponential-e Project Managers in order to reach objectives to ensure a seamless deliveries

Assisting with lab testing of networking CPEs and solution Proof of Concepts

Act as an escalation point and a technical lead for the Service Delivery Engineering team

Key responsibilities for this job:

* Provisioning new WAN services onto the Exponential-e NGN Network

* Intermediate-to-Advanced configuration of any networking CPEs

* Attending technical customer meetings, and participate in conference calls when necessary

* Regular customer communication and progress reporting during implementation

* Troubleshooting any faults that may arise during solution delivery

* Assisting with solution documentation and planning, including network diagrams, migration plans and any other required documents

* Being available to support and execute customer migrations as required by your current projects, which may sometimes be outside of office hours

* Generate and distribute handover documents to customers, and peer Exponential-e teams

* Assist the SDE manager with any reporting, process documentation and work delegation duties where necessary

* Provide team training for new technologies or products, and to any new starters

Knowledge and experience required:

* Experienced in routing & switching configuration and/or support, ideally Cisco or Juniper

* Excellent knowledge of fundamental networking principles, such as switching, routing, subnetting, wireless and PC/Mac network configuration

* Working experience with routing protocols (BGP/OSPF), redundancy protocols (HSRP/VRRP) and switching technologies (STP, VLANs, dot1Q, QinQ)

* Good knowledge of network security, including NAT, UTM and general firewall operations

* Good understanding of access technologies such as Carrier Ethernet, DSL and FTTC

* Must possess good communication skills, work efficiently, and be detail-oriented

* Ability to work under pressure during busy periods, while maintaining quality

Desirable knowledge and experience:

* Understanding of MPLS/VPLS networks

* Knowledge of RIPE, SMTP, DNS and domain-name operations

* Familiar with Alcatel-Lucent ESS/SR platforms and Fortinet Fortigate firewalls

* Experience in a similar customer-facing role

* Experience in a similar team leader or mentor role

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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