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12 months ago
Basic Salary: Negotiable
Location: Colchester
Job type: Permanent
Business sector: B2C
Contact: Jayne McKerral
Category: Customer Service Jobs

Senior Service Advisor

Ford Colchester

Here at Ford Colchester we pride ourselves on our reputation for delivering the highest quality service to all our customers, and with ambitious plans for the future; we are looking for people who are passionate and positive with the drive to delight our customers by giving them the best possible customer experience.

Key Responsibilities

  • Maintain a high level of contact with internal & external customers
  • Deal with all internal customers in a professional manner
  • Identify and resolve dissatisfied customers issues
  • Pay close attention to administrative details, and to manage own time and workflow
  • Work independently in a busy active environment
  • Present a consistently professional image to all customers through attitude, behaviour

What we're looking for

  • Experience gained from within the motor trade is essential and from a similar role is desirable
  • A confident user of computers and a working knowledge
  • Administration experience and the ability to work well under pressure
  • Excellent communication skills and the ability to build rapport and develop and maintain strong working relationships
  • A flexible approach to time-keeping
  • Systematic and organised; pays attention to the finer details
  • A minimum of Maths and English Scottish Standard Grades or equivalent, grade 1-3
  • A full and valid UK driving licence is essential

As a leader within the UK Automotive industry, representing over 30 different manufacturers such as Volkswagen, Audi, Mercedes and Ford across over 160 sites, Lookers has a reputation for delivering the highest quality of customer service, time and again. As one of the UK's Top Employers, we know our people are our greatest asset and at the heart of our success. We truly believe that a happy team ensures happy customers so we live by our NICER values with regards to both our customers and each other….Nice, Informative, Caring, Enthusiastic and Responsive

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