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7 months ago
Basic Salary: £44,800 - £67,200
Location: Bristol
Job type: Permanent
Category: Customer Service Jobs
Senior Business Analyst (108220)

Job function
: Architecture and solution design

Main location
: UK & Ireland-United Kingdom-Avon-Bristol

: Full-time

Working pattern
: Standard

Salary : £44,800 - £67,200

Closing date
: May 14, 2019, 11:59:00 PM

Our purpose is to use the power of communications to make a better world. For each other, for our customers, for society and our communities. We need you to help us do this.

Why this role matters

BT has an exciting new career opportunity for an accomplished Senior Business Analyst to be based in Bristol within our Technology service operations business unit.

As part of your role, you will be accountable for requirements gathering, scoping, planning, gap analysis and process improvements for Mobile and Voice projects and / or programmes to drive achievement of the business strategy.

What you'll be doing

As part of your role, you will take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisational change.

Support the Business Design Manager, Mobile and Voice technology and design directorates in the Roadmap process, in understanding business needs and exploring / assessing initial options to enable early elimination of ‘non-starters’.

Identify stakeholders and their business needs. Work with these to understand problems, create options, assess feasibility and define scope of the solution

For chosen option, elicit, analyse, challenge, prioritise and document requirements to enable development of E2E business solution.

Working with Mobile and Voice Architects and / or Solution Designers to ensure that solutions are fit for purpose, cost effective and maintains or improves operational performance.

Identify process impacts and lead implementation of required changes within Mobile and Voice (e.g., definition of new processes)

Prepares business cases which define potential benefits, options for achieving these benefits through development of new or changed processes, and associated business risks.

Capture and track the delivery of the requirements within the final project deliverables.

Provide input into Test Strategy and Plan.

Support the programme / project managers assess and manage change requests.

Ensure assigned projects are aligned to our strategy and roadmap and deliver the targeted business benefits.

Business Impact:

The Business Analyst is skilled in the elicitation of requirements across all of the organizations stakeholders in order to produce documentation that can be used to develop or select a solution for a business problem or opportunity.

The delivery of every project hinges upon having clear, unambiguous requirements that can be used to design the solution and to test against. If these are sub-standard or incomplete then we risk delivering the wrong thing, have to pay for re-work or releasing something that is going to cause an incident.

Across the IT industry it is recognised that a significant percentage of project “re-work” costs can be attributed to a failure at the requirements stage.

Authority/Decision Making:

Work with Mobile and Voice stakeholders to ensure that solutions are fit for purpose and meet their requirements; are cost effective and maintain or improve customer experience / operational performance.

Proactively work with wider BT Technology communities and peers to develop and evolve methodologies, tools and techniques.

Comfortable in challenging / disrupting to ensure Projects add value and adhere to the Business strategies.

We'll also need to see these on your CV

Strong track record of analysis assignments which have resulted in value add solutions.

Extensive expertise in breaking down problems, creating options and assessing feasibility.

Experience of various tools and techniques, e.g. walkthroughs, requirements analysis, modelling, UML Use Case, Activity Diagrams, process and customer experience mapping.

Excellent communications and presentation skills.

The role holder must have completed relevant BCS Business Analysis Certification courses, ideally up to Diploma level, or have equivalent proven experience.

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