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Posted 21 days ago
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DESCRIPTION

Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Senior Key Account Manager for the UK. We are looking for an account manager who will be excited by working in a new start-up environment and will have familiarity with leading B2B sales generation working with both small and large customers.

The successful Sr. Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to lead our regional account management function and our team. You will have experience developing relationships across a diverse customer base, drive commercial growth for the business and work effectively with functional areas such as Business, Operations, Procurement, Finance, and IT and has a proven track record of meeting and exceeding program goals and revenue targets.

Responsibilities:
· Own strategy and commercial growth for customers in the region
· Leads and develops the account mgmt. talent in the region
· Drive revenue, adoption, and market segment share for our product with key prioritisation and identified trade-offs
· Earn trust of customers (shippers) and recommend product solutions that fit their business needs meeting exceeding targets for customer and/or feature spend adoption
· Measure performance, articulate root-cause analysis, and link to specific improvement areas
· Relay market needs and requirements back to internal Amazon teams
· Analyse current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
· Drive and accelerate spend adoption through advising customers on best practices for using our product
· Assess program risks, anticipate challenges, and provide escalation management when necessary

This role will be based in London/Manchester/Cork and with possible moderate travel (maximum 25%).

BASIC QUALIFICATIONS

· Extensive experience in account management, sales, management consulting, or roles with similarly broad scope
· Bachelor degree or equivalent, preferably in a business-related subject such as Business Administration, Business Engineering or Business Information
· Fluency in English
· Strong business acumen, as well as communication and negotiation skills
· Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively prioritize and multi-task
· Successful candidates will have proven experience in developing original ideas, approaches, and solutions to typical, unusual, or difficult situations in a competitive and ever changing business climate
· Familiarity with Excel and knowledge of databases or CRM tools (e.g. Salesforce)

PREFERRED QUALIFICATIONS

· Demonstrated experience in helping to develop others on your team and scaling best practices
· Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt to new processes and run fast

Amazon’s culture of inclusion is reinforced within our Leadership Principles, which encourage colleagues to seek diverse perspectives, learn and be curious, and earn the trust of their co-workers. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We welcome candidates from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity. We offer a wide range of competitive benefits to all employees and we will support flexible work and part-time options wherever we can to suit your lifestyle. You can read more about Diversity and inclusion and the benefits we offer at aboutamazon.com
DESCRIPTION

Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Senior Key Account Manager for the UK. We are looking for an account manager who will be excited by working in a new start-up environment and will have familiarity with leading B2B sales generation working with both small and large customers.

The successful Sr. Account Manager will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to lead our regional account management function and our team. You will have experience developing relationships across a diverse customer base, drive commercial growth for the business and work effectively with functional areas such as Business, Operations, Procurement, Finance, and IT and has a proven track record of meeting and exceeding program goals and revenue targets.

Responsibilities:
· Own strategy and commercial growth for customers in the region
· Leads and develops the account mgmt. talent in the region
· Drive revenue, adoption, and market segment share for our product with key prioritisation and identified trade-offs
· Earn trust of customers (shippers) and recommend product solutions that fit their business needs meeting exceeding targets for customer and/or feature spend adoption
· Measure performance, articulate root-cause analysis, and link to specific improvement areas
· Relay market needs and requirements back to internal Amazon teams
· Analyse current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
· Drive and accelerate spend adoption through advising customers on best practices for using our product
· Assess program risks, anticipate challenges, and provide escalation management when necessary

This role will be based in London/Manchester/Cork and with possible moderate travel (maximum 25%).

BASIC QUALIFICATIONS

· Extensive experience in account management, sales, management consulting, or roles with similarly broad scope
· Bachelor degree or equivalent, preferably in a business-related subject such as Business Administration, Business Engineering or Business Information
· Fluency in English
· Strong business acumen, as well as communication and negotiation skills
· Proven quantitative analytical capability and project management skills in addition to being customer focused, excellent attention to detail and able to effectively prioritize and multi-task
· Successful candidates will have proven experience in developing original ideas, approaches, and solutions to typical, unusual, or difficult situations in a competitive and ever changing business climate
· Familiarity with Excel and knowledge of databases or CRM tools (e.g. Salesforce)

PREFERRED QUALIFICATIONS

· Demonstrated experience in helping to develop others on your team and scaling best practices
· Entrepreneurial background with proven ability to deal with ambiguity, pivot quickly, adapt to new processes and run fast

Amazon’s culture of inclusion is reinforced within our Leadership Principles, which encourage colleagues to seek diverse perspectives, learn and be curious, and earn the trust of their co-workers. We believe that building a culture that is welcoming and inclusive is integral to people doing their best work and is essential to what we can achieve as a company. We welcome candidates from diverse backgrounds to build a supportive and inclusive workplace. We take steps to ensure our colleagues have a sense of belonging, value, and opportunity. We offer a wide range of competitive benefits to all employees and we will support flexible work and part-time options wherever we can to suit your lifestyle. You can read more about Diversity and inclusion and the benefits we offer at aboutamazon.com
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