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10 days ago
Santander
Basic Salary: Competitive
Location: Redhill
Job type: Part Time
Category: Customer Service Jobs
SCUK Part Time Customer Service Advisor, Redhill

Job Title:

SCUK Part Time Customer Service Advisor, Redhill

Region:

South East England

Date Closes:

24/05/2019

Ref Number:

A28983

Job Purpose

As a Customer Services Advisor, you will provide the highest quality service to all Santander Consumer Finance customers within a call centre environment of approximately 40 customer service advisors.

You will receive an initial one week of training on our bespoke computer systems. Ahead of going live with the customers, you will work within the customer services admin team to familiarise yourself with the systems, procedures and processes.

Summary of Key Responsibilities

• To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels.

• To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.

• To liaise with customers and other SCF departments to ensure the provision of a quality service within given service levels.

• To ensure all customer related data is accurately recorded and always factual.

• To utilise the SCF Queuing System to monitor or resolve all problems/requests relating to specific agreements.

• To show a positive attitude to all team members by being loyal and fully committed to team objectives.

• To undertake all other tasks and responsibilities as requested by the Line Manager.

• Deal with or escalate any identified risks in relation to Santander Consumer risk policies and/or legislative and regulatory guidelines in accordance with the Santander UK group risk framework

Qualifications/Accreditations/Professional Membership & Level

You will have a minimum of English and Maths amongst your passes in GCSE’s (or equivalent) and preferably have further education i.e. ‘A’ levels.

Other Requirements of the Role

You must have an excellent telephone manner
Customer service and computer literacy skills
Have worked in a call centre environment previously
To succeed in this role you will have the ability to work on your own initiative and as part of a team

Hours:

Monday is essential, working between the opening hours of 8am-7pm. Other hours/days are flexible and the business is open Monday –Friday on shift patterns 8am-7pm and Saturday 9am-2pm

Pay:

£8.41 p/hour (pro rata)

Competency Profile – Behavioural
Communication - Must possess first class written and verbal communication skills and be able to effectively communicate with and present to both internal and external stakeholders across all levels of the business.

Attention to Detail - Must be thorough and work to the highest standards.

Time Management - Must display sound time management skills by delivering activity within prescribed timeframes through the effective prioritisation of actions (self and team) across multiple projects and ongoing programmes.

Team work - Must be an excellent team player, able to establish strong working relationships with stakeholders, colleagues and business partners

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