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5 days ago
Santander
Basic Salary: £17,500 pro rata
Location: Redhill
Job type: Permanent
Category: Customer Service Jobs
SCUK Customer Service Advisor, Redhill

Job Title:

SCUK Customer Service Advisor, Redhill

Region:

South East England

Date Closes:

19/12/2018

Ref Number:

A28043

Job Purpose
We currently have a new opportunity for a Customer Services Advisor within our customer services call centre to join our accomplished and dedicated team in Redhill.

Santander Consumer Finance is a leading consumer finance company operating in 13 European countries. We are part of Santander, one of the largest financial groups in the world and our success is down to our people. We recognise that as we help you develop your career you’ll be doing the same for our business

As a Customer Services Advisor, you will provide the highest quality service to all Santander Consumer Finance customers within a call centre environment of approximately 40 customer service advisors.

You will receive an initial one week of training on our bespoke computer systems. Ahead of going live with the customers, you will work within the customer services admin team to familiarise yourself with the systems, procedures and processes.

Summary of Key Responsibilities
• To deal with all incoming communication and where appropriate, resolve within Company Policy and service levels.
• To develop and maintain appropriate knowledge in products, procedures, policy, legislation and technology.
• To liaise with customers, branches and other SCF departments to ensure the provision of a quality service within given service levels.
• To ensure all customer related data is accurately recorded and always factual.
• To utilise the SCF Queuing System to monitor or resolve all problems/requests relating to specific agreements.
• To show a positive attitude to all team members by being loyal and fully committed to team objectives.
• To undertake all other tasks and responsibilities as requested by the Line Manager

The successful candidate will have an excellent telephone manner, customer service and computer literacy skills, having worked in a call centre environment previously. You will have a minimum of English and Maths amongst your passes in GCSE’s (or equivalent) and preferably have further education i.e. ‘A’ levels. To succeed in this role you will have the ability to work on your own initiative and as part of a team.

Summary of Key Competencies
• Gathering Information
• Analysis and Judgement • Excellent Customer Service skills
• Teamwork

Other Requirements of the Role
HOURS

The opening hours of the Customer Services Department are between 8am and 7pm.

You may be required to work 2 bank holidays during the year and receive overtime pay at the appropriate rate to compensate you

Salary: £17,500 pro rata

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