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about 1 month ago
Virgin Media
Basic Salary: Negotiable Our
Location: Hook
Job type: Permanent
Category: Customer Service Jobs

Business Support

Closing Date:


Job Title: Sales Support Specialist

Location/s: Hook/Reading

Please be aware that our Hook Office is being re-located to Reading, Green Park during Q4 2019.

Salary: Negotiable

Our Business Sales Support team are looking for a Sales Support Specialist to support our Account Managers who work within a multi-£m market sector dealing with Wholesale, Public Sector and Enterprise customers.

You will be responsible for ensuring governance to all business orders, managing sales engagements and order requests, setting up new accounts and new users, managing day to day queries, customer portal administration and delivering training to all users of our internal portal.

What you'll be doing

Learn and demonstrate an understanding of the Virgin Media Business product portfolio including process, pricing and systems.
Manage all quotation requests and use appropriate tools and resources to provide quotations to customers and account managers in accordance with process and agreed service level agreements.
Raise orders on FORCE and dispatching to the relevant work queues in force via action items
Co-ordinate and work within a “virtual” team (Account Managers, pricing, finance, bid management) on sales opportunities
Manage communications to customers and sales, provide alternative quotes when required and updating systems and documents on acceptance
Support with the production of pre-contract documents and attend weekly team meetings and other meetings as agreed by your manager

What we're looking for

As you would expect we will support you with on going career development and support throughout your journey with Virgin Media. To make a success of this role, what we need you to bring to the table is outstanding administrative or sales support experience (preferably within the Telecommunications / IT industry), be able to work on your own initiative, whilst providing strong attention to detail, and be resilient in your approach to data accuracy and integrity.

You’ll also need to have excellent communication skills, be someone who is able to prioritise daily tasks, along with processing a good level of IT literacy with working knowledge of Microsoft Office (Word & Excel) and Internet applications.

Finally, if you are extremely organised, thrive when working to tight deadlines and enjoy being part of a great team, then this is the job for you.

We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.

Consideration will also be given to applications made for part-time or flexible working hours.

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!

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