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11 months ago
Location: London
Job type: Permanent
Category: Customer Service Jobs
Sales Support Administrator

Type of role: full time permanent

Location: London

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

* To assist the business in maximising sales revenue, by working as part of a dedicated team delivering agile, smart, dynamic and strong sales support processes.

* To support all sales functions in their activity and efficiency and to provide more selling time for account managers.

* Responsible and accountable for the data accuracy and integrity in CRM (Client Relationship Management) system.

* Support all Pre and Post Order Management.

* Increasing Customer Experience, Satisfaction, Loyalty and Spend with Exponential-e.

Key responsibilities for this job:

Customer interaction

* Ensure the Sales Support function has good relations with the customer, secondary to the Account Manager.

* Be the first port of call for customer queries.

* Provide priority support to the prestige customer base.

CRM Management

* Existing data maintenance.

* Standalone CRM based projects.

* Ownership of CRM Account Reassigns.

* Ownership of CRM lead approvals.

Processing Sales Orders

* Track all orders through the system ensuring that escalated orders are prioritised accordingly.

* Ensure that orders are completed through Post Sales in line with KPI’s.

* Ownership and completion of any departmental queries or issues.

* Aiding the completion of order paperwork.

* Generating order documentation end to end for orders £5,000 and below.

* Cross train and provide support where necessary to the Order Desk team.

* Ownership of Commercial Change Control process.

* Provide necessary support to the Internal Account Management team.

* Ownership of the order Manual Amendment Process.

* End to end completion of Large Value order amendments.

* Sales performance reporting – provide weekly statistics on sales performance for review of Sales Managers and Sales Director.

* Responsible for answering all sales lead calls from potential customers and existing customers and directing these to the appropriate team or Account Manager.

Knowledge and experience required

* Experience of providing administration support to a sales team and understanding of all sales processes in place

* Ability to manage situations and people involved within these

* Ability to prioritise tasks with company processes

* Excellent communication skills required

* Good working knowledge of Excel, Word and PowerPoint is essential

* Well organised and self-motivated team player

* Effective communication skills and an excellent telephone manner

* Able to work under pressure making timely and informed decisions to tight timescales, whilst maintaining attention to detail

* A strong attention to detail and a task finisher

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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