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4 months ago
Barratt Developments PLC
Basic Salary: Competitive
Location: Kent
Job type: Permanent
Contact: Barratt Developments
Category: Construction Sales Jobs

The Sales & Marketing team look after our customers and help them through one of the most important parts of their lives; finding and buying a new home. We pride ourselves on putting customers first, and sales and marketing are a key part in making that vision a reality. Our Sales & Marketing teams, both locally and nationally, work together to make sure we're showing people the perfect home for them. There's a wide variety of roles that include building and maintaining websites, running marketing campaigns, answering customers' questions, being on hand to guide and support them through the purchase and personalisation of their brand new home; and of course making sure they're happy after they've bought. Some of the team work on-site in sales and marketing showrooms, and others support from the office but at its core the team are here to make sure customers are getting what they need from us and finding the perfect home.

Reporting to the Senior Sales Manager or the Sales Director, to contribute to the overall success of the business by driving a strong sales performance through effective management of the Sales Adviser team on their developments. Key target areas for this roles include legal completions, customer care, average selling price, sales selling overheads, client extras

You will be expected to:

  • Deliver a strong sales performance through effective management of their sales adviser team
  • Be involved in recruiting new Sales Advisors, and the ongoing training and development of their whole team
  • Prepare staffing rotas for their developments, ensuring that all holidays, sickness, etc., are suitably covered
  • Ensure the team comply with key sales processes, tools and approaches e.g. Prada, IT, Single Sales Principles
  • Manage non-compliance and under performance in accordance with standard Group processes
  • Manage Scheme costs appropriately whilst also promoting best practice and high quality standards
  • Ensure divisional IT systems are fully utilised and that advisers update the group internal IT system
  • Manage database of CRM activity with designated team, ensure continuous improvement as measured by KPI performance
  • Oversee the implementation and launch of new sites - coordinating Marketing input as appropriate
  • Provide input to marketing campaigns for current/future developments
  • Facilitate marketing material, ensuring compliance with Group Standards and legislative requirements e.g. Consumer Protection from Unfair Trading 2008
  • Focus self and team on those actions needed to drive the right result for the customer, and the Division as measured by its KPIs (including NHBC and cost management targets)
  • Liaise with colleagues in the divisions to ensure smooth delivery of customer journey for their developments
  • Be the point of contact for customer care issues
  • Market research and competitor analysis
  • Assist in research on potential and existing developments as and when required by the Sales Director
  • Appropriately report to the Sales Director on all aspects of Sales/legal completions
  • Manage delivery and ongoing presentation of show homes and sales office for their developments, organising resources to achieve Group Standards
  • Promote and acting in accordance with all Company values, systems, policies and procedures

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