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4 months ago
Bluetownonline Ltd.
Basic Salary: £20000 - £25000 per annum
Location: County Durham
Job type: Permanent
Contact: Bluetown Online
Category: IT Sales Jobs

Job Title: Technical Support and Sales Team

Peterlee, Durham

: £20,000 to £25,000 + Bonus

Job Type:
Full Time, Permanent

Job Purpose:

· Member of the direct sales team to maximise sales opportunities from the sales process.
· To provide customers with world class pre sales and after sales advice and support on a range of products.
· Support sales team colleagues (internal and external teams) and sales channel partners, to maximise opportunities involved in the selling process.
· To contribute to the commercial team sales targets.

Responsibilities and Accountabilities:

· Providing on after-sales support services and tier 1 technical back up as required.
· Providing pre-sales technical assistance and product education.
· Supporting customers who might benefit from company products or services and maximising customer potential.
· Developing long-term relationships with customers, through managing and interpreting their requirements.
· Assisting customers with the selection of a product or service best satisfies their needs in terms of quality, price and delivery.
· Participating in all product training and keeping up to date with their products technically.
· Delivering product presentations and demonstrating how a product meets customer needs.
· Working closely and support other members of the sales team and other technical experts as internal customers.
· Completion of all administrative tasks effectively and efficiently.


· Customer support/ response time targets.
· Contribution to the lead management system completion targets
· Contribution to team based sales targets as appropriate

Experience, Skills, Knowledge and Qualifications

  • Possesses expertise acquired from a sector relevant to the company product range.
  • Proven track record in a sales / selling environment.
  • Strong verbal communication skills are essential, with a good telephone manner.
  • Ability to make judgement calls based on sound business skills.
  • Ability to self-manage as part of a team, and have strong organisational skills.
  • Experience at working in a customer service environment in a KPI driven environment.
  • Team Player, working with internal and external staff and partners at all levels
  • Very good IT skills including MS office and CRM/ Social media awareness.
  • Flexibility and able to adapt to change.
  • Speak fluent English.
  • Foreign language skills may be an advantage.
  • A Further Education Qualification (HND or above) is desirable but not essential in an appropriate field. Qualifications may be in: electronic engineering, physics, biomedical.

Please click the APPLY button to send your CV & Cover Letter for this role.

Candidates with experience or relevant job titles of; Sales Engineer, Business Manager, Technical Sales, Field Sales, Senior Sales Engineer, Technical Sales Manager, Technical Sales Coordinator, Technical Sales Executive, Client Support Agent, Business Development Manager, Client Services Support, Senior Sales Executive, Business Development, Key Sales, Business Developer, Senior Sales Development, Business Development Lead, Technical Business Development, Senior Sales, New Client Sales, B2B, Technical Sales Engineer, Customer Service Advisor, Customer Service Representative, Customer Support, Customer Service Executive, Customer Service Advisor, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer will also be considered for this role.

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