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7 days ago
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Sales Customer Service Executive


Support Services Group (SSG)
Basic Salary: £18000.00 - £20000.00 per annum
Location: Tyne & Wear
Job type: Permanent
Business sector: B2C
Contact: Natasha Hawes
Category: Sales Executive Jobs
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The Company

Satarah Recruitment are recruiting for a Sales & Customer Service Executive in Jarrow. This is for a varied, fast paced and dynamic organisation.

The Job:

  • Maximise all sales opportunities from inbound/outbound calls, through effectively questioning and listening in order to understand the customers' requirements
  • Ensure cross selling and up selling takes place in order to achieve pre-agreed sales and growth targets
  • Processing of orders via telephone, fax or emails ensuring high levels of accuracy at all times
  • Give remarkable service at all times, managing customer expectations by liaising with other departments/service providers to deliver on promises
  • Maintain accurate customer records and sales development activities
  • Operate effectively within current policies and procedures relating to pricing, order entry, lead times and in line with the telephone call monitoring programme
  • Develop effective working relationships with other team members, internal departments and sister companies
  • Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills
  • Participate enthusiastically in specific projects and team activities as required such as Product of the month and monthly sales promotions
  • Attend training sessions and participate in both development programme and on-line training portal to develop knowledge, sales techniques and skills


The Ideal Candidate:

  • Experience of working within a Sales or Service environment is essential
  • Effective communicator (verbally and in writing) and capable of quickly building rapport with customers and colleagues
  • Excellent attention to detail and accurate key board skills
  • Capable of working accurately under pressure, prioritising workload
  • Enthusiastic attitude, professional manner and quick learner
  • Creative problem-solving ability
  • Commercially aware
  • Highly self-motivated and reliable
  • Team player, willing to adapt to new challenges and changes


The Package:

  • 25 days holiday
  • Pension scheme
  • Parking


If you have the relevant skills and experience for the role, please submit your CV and if you require further information please contact Natasha on.

The Company

Satarah Recruitment are recruiting for a Sales & Customer Service Executive in Jarrow. This is for a varied, fast paced and dynamic organisation.

The Job:

  • Maximise all sales opportunities from inbound/outbound calls, through effectively questioning and listening in order to understand the customers' requirements
  • Ensure cross selling and up selling takes place in order to achieve pre-agreed sales and growth targets
  • Processing of orders via telephone, fax or emails ensuring high levels of accuracy at all times
  • Give remarkable service at all times, managing customer expectations by liaising with other departments/service providers to deliver on promises
  • Maintain accurate customer records and sales development activities
  • Operate effectively within current policies and procedures relating to pricing, order entry, lead times and in line with the telephone call monitoring programme
  • Develop effective working relationships with other team members, internal departments and sister companies
  • Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills
  • Participate enthusiastically in specific projects and team activities as required such as Product of the month and monthly sales promotions
  • Attend training sessions and participate in both development programme and on-line training portal to develop knowledge, sales techniques and skills


The Ideal Candidate:

  • Experience of working within a Sales or Service environment is essential
  • Effective communicator (verbally and in writing) and capable of quickly building rapport with customers and colleagues
  • Excellent attention to detail and accurate key board skills
  • Capable of working accurately under pressure, prioritising workload
  • Enthusiastic attitude, professional manner and quick learner
  • Creative problem-solving ability
  • Commercially aware
  • Highly self-motivated and reliable
  • Team player, willing to adapt to new challenges and changes


The Package:

  • 25 days holiday
  • Pension scheme
  • Parking


If you have the relevant skills and experience for the role, please submit your CV and if you require further information please contact Natasha on.

Apply

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