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5 months ago
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Sales Assistant - International Duty Free (Part-Time)


Fortnum & Mason
Basic Salary: Competitive & Benefits
Location: UK
Job type: Permanent
Category: Sales Assistant Jobs
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Sales Assistant – International Duty Free (Part-Time)

Heathrow, Greater London

Type: Part-time

Salary: Competitive & Benefits

Fortnum & Mason are seeking an energetic and warm Sales Associate, to join our team at Heathrow Terminal 5. Through exceptional customer service skills, superior product knowledge and passion for luxury retail, our Sales Associate will guide our customers through a seamless customer journey.

Our International Duty Free store based at Heathrow Terminal 5, offers the best of Fortnum’s food, drink and gifts to our international travellers – from our iconic hampers to our popular range of teas and preserves, confectionary, there is something for everyone. This is the perfect place to pick up a taste of home or a little gift to take away.

We are looking for an exceptional part-time sales assistant to deliver world-class customer service, and to ensure that customers and guests feel looked after through excellent, knowledgeable and prompt service whilst driving sales.

Reporting to the supervisor, you will actively ensure that our store’s departmental sales targets and objectives are achieved. In addition you will carry out merchandising and display duties, and ensure the store looks immaculate and stock is appropriately replenished.

The successful candidate will have a strong retail experience, ideally within a luxury or airport environment with excellent communication skills and proven good customer service. As the role is on Heathrow airside, you must be flexible with regards to shifts and working patterns, as some shifts will require you to start from 5am. This part-time position will require you to work 16 hours a week.

Candidates must have the following:

Accurate and up-to-date information with their career history and education. All potential employees will undergo a 5 year reference check with both education and employment. This is requirement for all employees working Heathrow.

Please note that if you have lived outside of the UK in any country for a period of 6 months or more, you will be required to provide us with an Overseas Criminal Record Check certificate, we will provide you with the details on how to do this.

You must also be local to Heathrow/surrounding areas or be able to make a realistic commute.

In return, we offer fabulous benefits:

• A competitive salary + paid overtime

• A generous store and restaurant discount of up to 40%

• Annual bonus of up to 5% of annual salary

• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

• Defined development scheme to grow your career

• Monthly staff shop

• Excellent pension scheme

• Invitation to our annual staff party

• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

Fortnum & Mason is one of the most luxurious stores in the world. Since 1707, we have provided a trove of hampers, tea and beautifully curated products. Our legendary service does not happen by accident: it takes talent, skill, knowledge, attention to detail, discreet courtesy, effort and energy to ensure our customers receive the best service. If you would like to be part of the Fortnum’s Family, please apply today.
Sales Assistant – International Duty Free (Part-Time)

Heathrow, Greater London

Type: Part-time

Salary: Competitive & Benefits

Fortnum & Mason are seeking an energetic and warm Sales Associate, to join our team at Heathrow Terminal 5. Through exceptional customer service skills, superior product knowledge and passion for luxury retail, our Sales Associate will guide our customers through a seamless customer journey.

Our International Duty Free store based at Heathrow Terminal 5, offers the best of Fortnum’s food, drink and gifts to our international travellers – from our iconic hampers to our popular range of teas and preserves, confectionary, there is something for everyone. This is the perfect place to pick up a taste of home or a little gift to take away.

We are looking for an exceptional part-time sales assistant to deliver world-class customer service, and to ensure that customers and guests feel looked after through excellent, knowledgeable and prompt service whilst driving sales.

Reporting to the supervisor, you will actively ensure that our store’s departmental sales targets and objectives are achieved. In addition you will carry out merchandising and display duties, and ensure the store looks immaculate and stock is appropriately replenished.

The successful candidate will have a strong retail experience, ideally within a luxury or airport environment with excellent communication skills and proven good customer service. As the role is on Heathrow airside, you must be flexible with regards to shifts and working patterns, as some shifts will require you to start from 5am. This part-time position will require you to work 16 hours a week.

Candidates must have the following:

Accurate and up-to-date information with their career history and education. All potential employees will undergo a 5 year reference check with both education and employment. This is requirement for all employees working Heathrow.

Please note that if you have lived outside of the UK in any country for a period of 6 months or more, you will be required to provide us with an Overseas Criminal Record Check certificate, we will provide you with the details on how to do this.

You must also be local to Heathrow/surrounding areas or be able to make a realistic commute.

In return, we offer fabulous benefits:

• A competitive salary + paid overtime

• A generous store and restaurant discount of up to 40%

• Annual bonus of up to 5% of annual salary

• 28 days holidays pro rata (inc. bank holidays) and an extra day off for your birthday

• A fantastic subsidised staff restaurant which uses Fortnum’s ingredients

• Defined development scheme to grow your career

• Monthly staff shop

• Excellent pension scheme

• Invitation to our annual staff party

• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

Fortnum & Mason is one of the most luxurious stores in the world. Since 1707, we have provided a trove of hampers, tea and beautifully curated products. Our legendary service does not happen by accident: it takes talent, skill, knowledge, attention to detail, discreet courtesy, effort and energy to ensure our customers receive the best service. If you would like to be part of the Fortnum’s Family, please apply today.
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