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about 1 month ago
Additional Resources Ltd
Basic Salary: £18000 - £24000 Per Annum Competitive
Location: Hertfordshire
Job type: Permanent
Business sector: B2B
Contact: Karen
Category: Sales Executive Jobs
Sales Administrator - Hitchin, Hertfordshire

Responsible to: Managing Director
Salary: £18,000 - £24,000 depending on experience.

Key Words: Sales Administrator, Customer Services, Telephone and Email Enquiries, Raising Orders, Word, Excel, Outlook.

GENERAL

This is a great opportunity for a dynamic person from an experienced Sales Administration background to join a fast-growing wholesale company.
The job combines a Sales and Customer Service role and therefore requires a very high level of motivation, drive, flexibility and responsiveness, as well as excellent communication skills (mainly telephone and email) and the ability to cope effectively with a heavy workload. The candidate must have a passion for delivering excellence and be extremely self-motivated.
The role requires an enthusiastic, proactive attitude towards new opportunities and challenges.

MAIN DUTIES AND RESPONSIBILITIES

To deal with customer enquiries (mainly telephone and email), understand the customers’ requirements, advise the most suitable product for their needs, send out quotes and follow up quotes assertively.
To deal with all administrative work related to the role. High level of administration needs to be completed whilst talking on the telephone. Good attention to detail is essential.
Keep sales enquiry log up to date and monitor all won and lost business.
Raise orders and email invoices to customers.
To deal with all telephone enquiries and provide exceptional customer service levels at all times.
Job role will be monitored and reviewed against agreed competency model.
This is not a comprehensive or inclusive list and duties may vary from time to time within the general character of the small business environment.

PERSON SPECIFICATION
Degree or A levels or equivalent (desirable)
Very good IT skills, specifically Word, Excel, Outlook.
Good attention to detail as high level of administration involved.
Assertive, hungry, focused can do attitude.
Good timekeeping is essential in this position.
Appropriate proven sales and customer service experience (of five years or more).
Confident telephone manner and excellent oral communication skills are key to this role.
Proactive, positive attitude to work.
“Can do” attitude to completion of tasks.
Ability to work effectively within a small team setting.
Enthusiastic and self-motivated.
Empathetic whilst assertive.

Key Words: Sales Administrator, Customer Services, Telephone and Email Enquiries, Raising Orders, Word, Excel, Outlook.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

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