POSITION: Sales Administrator
SALARY: Up to £21,500 per annum
BENEFITS: Company Pension, Death in Service Insurance, On Site Parking
HOURS: 9am - 5pm (Monday to Friday)
LOCATION: Burnham-on-Crouch. CM0 8UA
Our client is a specialist paint manufacturer based in Burnham-on-Crouch. The company is looking for a confident and experienced Sales Administrator to provide administrative support for the company’s sales activities.
You will be responsible for promoting a professional image and ensuring that excellent customer service is provided at all times. This position requires you to work on your own initiative as part of a close knit team, reporting directly to the directors.
This is an office based, customer focused role that is both proactive and reactive. You will be dealing with sales enquiries via the telephone and email, including managing the company correspondence and general customer information. You will be responsible for taking orders over the telephone, and providing product information and quotations.
DUTIES AND RESPONSIBILITIES:
Receive purchase orders from customers and the sales team and route to appropriate member of staff.
Advise customers of lead times or other order/product information as appropriate.
Promote and advertise company products over the phone and/or through written and electronic correspondence.
Answer the telephone and give information to callers or route calls to appropriate members of staff.
Deal with customer service complaints in accordance with company policy and maintain records for quality control and improvement purposes.
Greet visitors in a professional manner, directing them to the relevant department or member of staff.
Design, produce and maintain sales support information using word processing software.
Produce or assist with any required correspondence or press releases for sales staff.
Produce and maintain both existing customer and potential customer information on electronic database.
Gather competitor information and keep all information organised, maintained and readily available.
Compose and type routine correspondence.
Organise and maintain all correspondence in accordance with company guidelines.
Produce self correspondence and some limited typing duties for the general office.
Assist with in-house printing of labels.
A calm and pleasant telephone manner.
Excellent communication skills are essential.
Be flexible with the ability to multitask- the role offers lots of variety on a day to day basis.
Be able to plan own workload.
Be able to work within a team.
Good computer skills, with a high level of competence in Word, Excel and Outlook.
Experience of Sage would be beneficial but not essential.
This is an immediate vacancy. No agencies please.
In order to apply please send a C.V and covering letter by clicking on the apply button below.
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