9 months ago
Resource Planning Manager
Can you help us make the complex, simple?
Do you like solving puzzles?
Can you strike the right balance between the efficiency of our business, and the needs of our people?
Our ambition in the UK Operations Planning area is to have the right people, with the right skills, in the right place at the right time for the benefit of both our customers and our people. This is key to achieving our 99&3 ambitions and improving customer experience.
It’s an exciting time for our UK Operations planning team. We are growing and looking for a new leader to help deliver effective planning in our operations. This role is based in Sheffield.
In a changing world, our customers demand more from us at different times of the day and through different channels (e.g. online, live chat, phone, paper, email). We are on the exciting journey of evolving our people, planning methods and tools to ensure we’re ready for the future.
The role leads scheduling analysts and real time service advisors, will align to the Corporate Business Solutions area of UK Operations and you’ll work closely with the front line teams to support and enable delivery of our customer service ambitions.
As part of a central team of planners and a member of the Planning Professional Forum, we’re passionate about sharing learnings and developing new methods which allow us to be close to the customer but also part of a group of like-minded problem-solvers driving forward innovation.
•Data Savvy: You will be responsible for ensuring your schedulers put the right people with the right skills in the right place at the right time, you will ensure that off phone activity happens at the right times, and you will ensure the business managers have regular insight to help them continually make improvements to their businesses. You will need to be naturally inquisitive and eager to analyse all customer contact and investigate new and improved ways of forecasting resource.
•Excellent communication and stakeholder management: You will need to be able to bring the numbers to life for your key stakeholders to enable decision making on the size and structure of their operation •Superb team leader - you will be guiding and developing your people to provide that excellent service to our stakeholders and front line staff, and ensure your team not just do the work, but feel empowered to drive our business forwards •Able to handle Pace! This role manages the real time service teams, which help our people handle issues in real time, so an ability to think on your feet and react in a sensible and constructive manner is essential.
What will you get for this role?
* Competitive salary depending on skills, experience and qualifications
* Generous defined contribution pension scheme
* Annual performance related bonus and pay review
* Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
* Up to 30% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family
* Excellent range of flexible benefits to include a matching share save scheme
Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.
One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.
We prefer all applications to be submitted online, however if you require an alternative method of applying please contact us directly
As a disability confident employer we guarantee to interview anyone with a disability, (As defined in the The Equality Act 2010) whose application meets the minimum criteria for the post. (By ‘minimum criteria’ we mean that you must provide us with evidence which demonstrates that you generally meet the level of competence required, as well as meeting any of the qualifications, skills or experience defined as essential). Please apply through the website. and then notify us that you meet the conditions for the guaranteed interview scheme.