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Posted 19 days ago
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Salary:
£30,000 Plus OTE £5000
Job type:
Permanent
Business sector:
B2C
Contact:
Candidate Services
Renewal Account Handler

The Role

As a Renewals Account Handler you will need to manage the provision of insurance cover for existing customers in a customer focused and compliant manner and within agreed service standards and timescales, be able to manage the renewal, and lapsed policy processes ensuring that all customers are dealt with in a professional manner within the remit of the compliance procedures, make sure that all inbound or outbound calls are answered and be able to utilise communication and negotiation techniques to explain the features and benefits of our products, to internal and external customers. Develop internal awareness and opportunity to generate business.

The Person

To be successful in this role you must have excellent customer service skills, strong communication skills, be able to work under pressure, have excellent attention to detail and be organised.

You must have at least 2 years’ experience of working within the insurance industry and have a general interest in developing your career.

It would be desirable if you are CII qualified or working towards the qualification and have experience using Acturis although this is not essential.

Why Work For Our Client?

Our client is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. They provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.

This is an exciting time to join the team in one of our client's offices around the UK. Collaboration is at the heart of everything they do and they believe that working together as one team is better for their customers, their businesses, and their employees.

Our client is part of a Group, which means that they can enjoy the strength and leverage that come with being part of a larger group for the benefit of their people as well as their customers.

Further information

Our client is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. They do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Collaboration is at the heart of everything our client does. They believe that working together as one team across the Group is better for their customers, their businesses, and their employees, they offer excellent rates of pay, fantastic benefits and excellent career opportunities.

Ref: 100901
Renewal Account Handler

The Role

As a Renewals Account Handler you will need to manage the provision of insurance cover for existing customers in a customer focused and compliant manner and within agreed service standards and timescales, be able to manage the renewal, and lapsed policy processes ensuring that all customers are dealt with in a professional manner within the remit of the compliance procedures, make sure that all inbound or outbound calls are answered and be able to utilise communication and negotiation techniques to explain the features and benefits of our products, to internal and external customers. Develop internal awareness and opportunity to generate business.

The Person

To be successful in this role you must have excellent customer service skills, strong communication skills, be able to work under pressure, have excellent attention to detail and be organised.

You must have at least 2 years’ experience of working within the insurance industry and have a general interest in developing your career.

It would be desirable if you are CII qualified or working towards the qualification and have experience using Acturis although this is not essential.

Why Work For Our Client?

Our client is a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. They provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.

This is an exciting time to join the team in one of our client's offices around the UK. Collaboration is at the heart of everything they do and they believe that working together as one team is better for their customers, their businesses, and their employees.

Our client is part of a Group, which means that they can enjoy the strength and leverage that come with being part of a larger group for the benefit of their people as well as their customers.

Further information

Our client is an equal opportunities employer, committed to hiring a diverse and inclusive workforce. They do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Collaboration is at the heart of everything our client does. They believe that working together as one team across the Group is better for their customers, their businesses, and their employees, they offer excellent rates of pay, fantastic benefits and excellent career opportunities.

Ref: 100901
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