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4 months ago
Basic Salary: dependent on experience
Location: Morecambe
Job type: Permanent
Category: Call Centre Jobs

Do you have experience of leading a team and seeking a new challenge? We have an exciting opportunity for someone seeking to develop a career within the world's leading insurance brand.

You will lead and drive the performance of your Claims Team, engendering a culture of pride and passion for delivering an excellent customer experience.

Along with your experience and ability for leading teams to optimise relationships, you will be actively engaging your team in a process of continuous improvement and supporting them in pursuit of ambitious performance and productivity targets.

You will also be contributing to key tactical and strategic projects, driving to achieve the best in market claims management and customer service through developing your both people and processes.

You'll work in an open and supportive environment where youll be developed, challenged and encouraged to move around to achieve even bigger and better things.


Knowledge of Property Claims would be an advantage but is not essential as we are more interested in speaking with people who have a real passion for the customer experience and achieving phenomenal results through their people so previous experience of leading a team is essential.

Excellent interpersonal style. Our people are important to us and as such should be treated so.

Motivational leadership qualities essential.

Ability to assess and manage performance within the team.

Sound numerical & analytical skills.

Strong communication skills.

Experience of managing small projects/additional improvement processes as part of your daily role.

About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Proud to be part of the AXA Group, the number one global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Our expert teams care for a huge range of customers, helping them protect their cars, homes and businesses against life’s uncertainties. Whether bought directly, through brokers or through a number of corporate partners, our market-leading products are trusted by millions.

What We Offer

As you'd expect from a global leader, our reward package is a world-beater here's a small selection of our current benefits.

Bonus Scheme linked to yours and the companys performance.

Pension scheme with employer contributions as well as your own.

25 days holiday, increasing to 28 days with service (not including Bank Holidays).

Interest free season ticket loan scheme.

Share Plan Scheme.

Discount on all AXA Insurance products, including insurance, breakdown cover & healthcare

Important notice: We’ve recently become aware of a recruitment scam in which candidates are asked to be interviewed on Google Hangouts. It is not our policy to conduct interviews via Google Hangouts (we much prefer face-to-face), so if you have been asked to do this, please let the recruitment team know and we’ll do our best to advise you. Likewise, if you’re unsure if the person you’re speaking to is genuinely an AXA recruiter or the job you’re ing for is legitimately from AXA, please get in touch and we can check for you. We cannot be held responsible for any interviews conducted without our knowledge and authorisation. If you’re unsure and would like some advice, feel free to get in touch with our recruitment team.

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