2 months ago
About the Role
We are currently looking for a Profit Protection Data Analyst to join the Business Risk team here at Matalan Head Office. As a Profit Protection Data Analyst, you will support the Business Objective and Loss Reduction Strategy by providing analytical analysis of business systems that have a primary function in the identification and/or the prevention of loss associated by poor compliance or dishonesty.
* Develop and maintain reports within available systems (IntelliQ/RMS/RFID etc) to highlight exceptions or identify patterns that result in loss.
* Analyse data within IntelliQ/RFID & other systems to challenge non-compliance to current systems & process (Refunds/Discount etc.)
* Translate the data into simplistic language, building comprehensive case files that the operational field team can easily understand and action/implement to a successful conclusion.
* Work with the operational field team to coach, communicate and advise in order to bring internal cases to a successful conclusion, reducing time and the likelihood of appeal.
* Develop and maintain excellent internal stakeholder relationships to ensure that CCTV evidence to support findings is secured in a timely manner to bring investigations to a successful conclusion.
* Support the deployment of contracted security resource by identifying trends in store/cluster incidents associated with Anti Social Behaviour or External Theft.
* Process and engage with Civil Recovery partners to ensure that actions from criminal activity, both internal & external are presented in a timely manner to maximise return.
* Previous Profit Protection experience within a Retail Profit Protection environment
* Proactively engage with key stakeholders to support and drive a Shrink Reduction Strategy
* Communicate and demonstrate to all business partners the effectiveness, capabilities and results delivered from systems
* Keep “up to date” with industry colleagues in external forums/partnerships
* Use expertise and knowledge to coach/educate store colleagues on Best Practice associated with retail loss
* Influence and educate colleagues at all levels across the business to ensure that Profit Protection is at the forefront of the business
* Educate operational field team, providing the tools and training to support them in the reducing retail losses
* Support the field team as required in an operational capacity as and when demand requires.
* Role Model the Matalan Values at all times
* Proven technical ability
Your place in our world
Senior Profit Protection Advisor
Profit Protection Data Analyst