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6 months ago
Basic Salary: Dependent upon experience
Location: UK
Job type: Permanent
Category: Customer Service Jobs
About the Role

We are currently looking for a Profit Protection Data Analyst to join the Business Risk team here at Matalan Head Office. As a Profit Protection Data Analyst, you will support the Business Objective and Loss Reduction Strategy by providing analytical analysis of business systems that have a primary function in the identification and/or the prevention of loss associated by poor compliance or dishonesty.

* Develop and maintain reports within available systems (IntelliQ/RMS/RFID etc) to highlight exceptions or identify patterns that result in loss.

* Analyse data within IntelliQ/RFID & other systems to challenge non-compliance to current systems & process (Refunds/Discount etc.)

* Translate the data into simplistic language, building comprehensive case files that the operational field team can easily understand and action/implement to a successful conclusion.

* Work with the operational field team to coach, communicate and advise in order to bring internal cases to a successful conclusion, reducing time and the likelihood of appeal.

* Develop and maintain excellent internal stakeholder relationships to ensure that CCTV evidence to support findings is secured in a timely manner to bring investigations to a successful conclusion.

* Support the deployment of contracted security resource by identifying trends in store/cluster incidents associated with Anti Social Behaviour or External Theft.

* Process and engage with Civil Recovery partners to ensure that actions from criminal activity, both internal & external are presented in a timely manner to maximise return.

About You

* Previous Profit Protection experience within a Retail Profit Protection environment

* Proactively engage with key stakeholders to support and drive a Shrink Reduction Strategy

* Communicate and demonstrate to all business partners the effectiveness, capabilities and results delivered from systems

* Keep “up to date” with industry colleagues in external forums/partnerships

* Use expertise and knowledge to coach/educate store colleagues on Best Practice associated with retail loss

* Influence and educate colleagues at all levels across the business to ensure that Profit Protection is at the forefront of the business

* Educate operational field team, providing the tools and training to support them in the reducing retail losses

* Support the field team as required in an operational capacity as and when demand requires.

* Role Model the Matalan Values at all times

* Proven technical ability

Your place in our world

Senior Profit Protection Advisor

Profit Protection Data Analyst

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