5 months ago
OS Sales Team Manager
Job Number: 17471
Location: Loughborough Contact Centre (126)
Contract: Full Time / Permanent
Technology is transforming the world in extraordinary ways. If you’re passionate about the latest innovations and about discovering how products can make a real difference to customers’ lives, then you can be part of shaping that transformation here at Carphone Warehouse, part of the Dixons Carphone Group.
Our contact centre in Loughborough is home to a professional, supportive team and our Team Managers are a pretty focused bunch of people. They also play an integral role in the supervision and development of the Outbound Sales department. As a team manager it is your responsibility to manage the performance of a team of advisors whose jobs are to convert sales leads via various group brands such as Carphone Warehouse, Mobiles.co.uk and e2save whilst striving to repeat and grow new business.
What responsibilities will I have?
The purpose of this role is to manage a team of up to 12 Outbound Sales Advisors who are responsible for pro-actively contacting customers with the aim of selling the most suitable Mobile Phone package possible. You will be expected to coach, mentor and motivate your team to achieve business objectives and commercial targets.
You will be representing brands such as Carphone Warehouse, Mobiles.co.uk & E2Save while offering products such as Samsung, Apple, Sony, HTC, Huawei & Alcatel. You and your team will be working towards targets whilst offering our customers added value products such as accessories and Insurance.
So what knowledge, skills and abilities do you need for this role?
Experience in telesales
Customer centric and ethically minded
Ability to deliver and manage challenging messages
Receptive to training and continuous coaching
Target driven and very well organized with great time management
Ability to influence large groups
Experience in a contact centre environment (preferred)
Expect lots of support and encouragement while you’re here. You’ll be working alongside people who love what they do and enjoy sharing their enthusiasm with everyone around them. You’ll also have limitless opportunities to explore – whether that means building up new areas of expertise or taking your career in a different direction, potentially even with another brand in the wider Dixons Carphone group.
Dixons Carphone is Europe’s number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people’s expertise to reach out and help new customers. What’s more - we’re exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.
It’s an exciting time to join us, find yourself a place in our growing success story, apply now.