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9 months ago
Basic Salary: Up to £35000 per annum
Location: Surrey
Job type: Permanent
Contact: Kuldeep Kohli
Category: Customer Service Jobs

Are you looking for a more progressive role within the automotive industry?

A role where with previous online retail/personal shopper experience, you can be trained and developed into a senior role.

Our established client is recruiting an Online Retail Specialist for their fantastic company in Surrey! With a company culture that promotes a good work-life balance and the development of their fellow colleagues, this is truly a great stepping stone into a successful career.

The Role:

  • Helping customers with their online shopping journey - part exchange valuation to product selection, configuration and presentation, ordering advice and finance options
  • Overseeing the teams whilst they complete a range of tasks
  • Discussing finance options in regards to the arrangement of test drives and handovers with the company's network
  • Being responsible for online retailing and new workstreams within the team
  • Training, developing and coaching team members
  • Planning resources in advance to support workload, new projects/channels (web chat)
  • Producing reports that interpret data from the online retailers
  • Staying in regular contact with the rest of the team and management
  • Attending monthly meetings with the suppliers and marketing the internal clients

Our Requirements:

  • Experience working in a Contact Centre
  • Direct Sales/Online retailing experience
  • FCA Qualification
  • Passion and Confidence to succeed within one's role
  • A customer first mindset
  • Ability to multi-tasks and prioritise tasks, whilst being under pressure
  • Systems and web aptitude
  • Completion of A Levels is preferred (not essential)

What's on offer?

  • A basic salary up to £35,000 (depending on experience) with a further annual salary increase.
  • You will be required to work from Monday to Friday, 8:30am to 8:00pm (shift rota) with 1-hour lunch, Saturday's from 9:00am to 3:00pm (1 in 4) and Sundays from 10:00am to 3:00pm (1 in 4).
  • Annual bonus (based on company/personal success)
  • Car Leasing/Purchase Scheme
  • Company Pension scheme
  • On-site facilities à heavily subsidised gym, restaurants, free hot drinks
  • Sports and social subsidised gym membership
  • Free Parking
  • Holiday purchase scheme

HCP International is acting as an Employment Agency in relation to this vacancy.

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