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3 months ago
Disney
Location: Lutterworth
Job type: Permanent
Category: Customer Service Jobs
Job Summary:

To work within the European Loss Prevention Department to detect, manage and reduce the opportunity for external fraud within the online business.

Responsible for identifying potential fraudulent activity across all online markets that TDSE operate within.

Utilising the software and systems currently in place to help detect any potential high risk transactions.

To provide a prompt, efficient service when dealing with Guests and other functions across TDSE.

Work with the Loss Prevention Team to decide upon the most suitable action required once fraudulent activity has been identified to avoid any further loss to the business and document for reporting purposes.

Highlight frequent customers and any addresses that have been flagged as having been involved in fraudulent activity and implement process to ensure no further orders are placed.

Maintain an understanding of operational processes and adhere to the company’s Standard Operating Procedures.

Identify and communicate trends and/or process gaps to Line Manager for communication to relevant Managers within TDSE.

Provide feedback and input on how to continue improving the quality and efficiency of our procedures/processes.

Communicate matters of fraud through Lime Manager to appropriate law enforcement agencies.

Attend team meetings and provide clear and concise feedback to Line Manager and Loss Prevention team.

Ad hoc tasks and projects as required in line with the needs of the business

Responsibilities:

Accountable to the Loss Prevention Manager/Representative

Accountable for the daily monitoring of high risk transactions

Accountable for the creation and updating of case logs and the recording of known or suspected fraudulent addresses and customers.

Basic Qualifications:

Previous experience of a fraud analyst role preferred but not required.

Previous experience working in an e-commerce retail environment is desirable.

Understanding of Mozart and World Pay would be an advantage

About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store (UK) Ltd., which is part of a business segment we call Disney Store.

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