Job Title: New Client Team Enquiries Assistant
Location: Northenden, Manchester
Salary: £17250 basic + Commission
Job type: Permanent, Full time
The Company is a top 200 Law firm that specialises in personal injury. They cover every area of personal injury including public liability, occupier's liability, road traffic accidents, employer's liability, industrial disease, serious injuries and clinical negligence matters.
The Company is LEXCEL and Law Society accredited and is a Legal 500 Leading Firm for both Personal Injury and Clinical Negligence. Six of their Partners are members of the Law Society Specialist Personal Injury Panel and one of them is a member of the Law Society Specialist Clinical Negligence Panel.
They guarantee the best possible customer service to their clients and as such are looking for talented people to join their New Client Team. The role will involve dealing with new client enquiries from a wide range of sources, both on the telephone and face to face. There is no cold calling involved.
They are looking for people from a customer service background, with experience of working with clients to build an excellent rapport and help create new solid relationships from initial enquiries.
The above list is not exhaustive and as a New Client Enquiry Assistant in the New Client Team you are responsible for all new clients that come into the firm. You must ensure that a client's experience with the New Client Team is positive.
The New Client Team opening hours are:
Early Shift: 08.00 - 16.30 (1 hour lunch)
Middle Shift: 09:30 - 18.00 (1 hour lunch)
Late Shift: 13.00 - 21.00 (30 minutes lunch)
Saturday - Sunday: 10.00 - 18.00 (1 hour lunch)
Bank Holidays: 10.00 - 18.00(1 hour lunch)
You will work a 3 week pattern on an early, middle and late shift as dictated by your roster and one weekend in seven weeks.
There will also be a smart phone rota, where one member of the team will take home a smart phone and answer any calls outside of office hours until 10pm. It is expected that this will be, one night every fortnight. A bonus will be payable on this night.
The company always endeavour to recruit and retain the best staff around. To do so they offer competitive remuneration packages, ongoing training and development opportunities and a wide variety of interesting and challenging work. Additionally, they also offer the following incentives:
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.