National Accounts Administrator

Job Title: National Accounts Administrator

Location: Wrexham

Salary: Up to £40,000 – depending on experience

Job type: Full time – Permanent. Standard working hours are 8am-5pm Monday to Thursday and 8am–3pm on Friday. Some flexibility will be required to support the needs of the business.

The Role:

Reporting to the Company Directors, as the National Accounts Administrator you will be a highly organised and proactive individual requiring minimal supervision. You will be responsible for liaising between our regional branches and our key national accounts helping to price new opportunities, schedule works in and ensure customer satisfaction.

You will be based at our Head Office in Mold, North Wales as a key part of the Franchise Support Team. Standard working hours are 8am-5pm Monday to Friday - but we like to finish at 3pm on a Friday! Some flexibility will be required to support the needs of the business.

• Complete management of our increasing portfolio of National Account Customers
• Main point of contact acting as a liaison between our regional branches and our key national accounts to ensure customer satisfaction and KPI’s are met
• Monitoring of customer enquiry inbox and distribution and reporting of leads to regional branches
• Pricing new national customer opportunities and liaising between head office and our regional branches.
• Assisting with the completion of new supplier forms, pre-qualification questionnaires and requests for quotations
• Setting up processes, terms and KPI agreements with our Customers and ensure these are communicated to our branches and standards are maintained
• Liaising with customers, obtaining PO numbers, ensuring all costs are correct and queries are resolved
• Maintaining up to date records and contact details on our CRM system
• Helping with tender completion and ensuring deadlines are met
• Supporting the management team where needed with national sales initiatives
• Communication with a variety of customers and suppliers via telephone, email, Teams and in person
• Regular contact with National Account Customers and looking for opportunities to offer additional services and cover additional areas

We expect this role to develop and grow as we increase our coverage and our portfolio of National Accounts.

The Package:

• Salary up to £40,000 dependent upon experience
• 25 days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous ongoing training opportunities with direct access to training centre and support from the National Training Manager
• Private medical insurance
• Opportunities to progress within the organisation
• Company pension
• Laptop, mobile phone, and uniform
• Regular team building days/nights out
• Quarterly recognition awards for outstanding performance
• Christmas Bonus
• Office based in Mold, North Wales

Our Requirements:

• Preferably a minimum of 2 years’ B2B customer service experience
• Excellent communication and interpersonal skills
• Well-presented and professional with a positive, ‘can-do’ attitude and customer focused approach
• A pragmatic and logical thinker who’s well organised and pays excellent attention to detail
• Ability to manage own workload with minimal supervision

More About Us:

Jackson Fire & Security is a family run business and one of the leading independent fire and security solutions providers operating nationally. We’ve grown steadily since we formed in 1991 and we’re now one of the most respected solutions led companies operating in the field.

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Our hiring decisions are based on merit, qualifications, and business needs.

We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities employer, we actively encourage candidates from underrepresented groups to apply.

All applications for this National Account Administrator vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Extra information:

Strictly no agency calls or agency CV submissions.

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

Candidates with experience of; Customer Service Associate, Customer Services Administrator, Customer Services Support, Customer Service Advisor, Office Administrator, Office Admin, Accounts Administrator, will also be considered for this role.