National Accounts Administrator

Job Title: National Accounts Administrator

Location: Mold, Flintshire

Salary: Up to £35,000 per annum – depending on experience

Job Type: Permanent, Full Time

The Company:

Jackson Fire & Security is rapidly expanding operations across the UK, making now an exciting time to join a company which benefits from constant demand for its fire and security solutions. We work in a wide range of sectors including education, social housing, property management and retail, offering solutions from basic fire extinguishers through to large commercial installations.

Working for Jackson Fire & Security you will be a highly organised and proactive individual. You will be based at our Head Office in Mold, North Wales and our standard working hours are 8am-5pm Monday to Friday. Some flexibility will be required to support the needs of the business.

About the Role:

Due to the growth and expansion of Jackson Fire & Security this is a brand new role, where you will be responsible for liaising between all of our regional branches and our key national accounts helping to price new opportunities, schedule works in and ensure top customer satisfaction.

Key Responsibilities:

• Complete management of our increasing portfolio of National Account Customers
• Main point of contact acting as a liaison between our regional branches and our key national accounts to ensure customer satisfaction and KPI’s are met
• Monitoring of customer enquiry inbox and distribution of leads to regional branches
• Liaising with customers, obtaining PO numbers, ensuring all costs are correct and queries are resolved
• Maintaining up to date records and contact details on our CRM system
• Assisting with the completion of new supplier forms, pre-qualification questionnaires and requests for quotations.
• Pricing new national customer opportunities and liaising between head office and our regional branches.
• Supporting the management team where needed with national sales initiatives.
• Communication with a variety of customers and suppliers via telephone and email.
• Regular review meetings with National Account Customers and looking for opportunities to offer additional services and cover additional areas

Person Specification:

Reporting directly to the Company Directors, as the National Accounts Administrator you will be a highly organised and a proactive individual requiring minimal supervision.

• Preferably a minimum of 2 years’ experience in a B2B retention aftersales role
• Excellent communication and interpersonal skills at all levels
• Very high standard of customer service and problem-solving skills
• The ability to multitask various clients and various stages at any one time
• Flexibility to travel to our customers if required
• Well-presented and professional with a positive, ‘can-do’ attitude and customer focused approach
• A pragmatic and logical thinker who’s well organised and pays excellent attention to detail
• Ability to manage own workload with minimal supervision

Due to the nature of the business, successful applicants will be subject to Security Screening in accordance with BS7858.

The Benefits:

• Salary up to Up to £35,000 – depending on experience
• 25 Days annual leave plus Bank Holidays
• Additional day off for your birthday
• Continuous ongoing training opportunities
• Private medical insurance
• Opportunities to progress within the organisation
• Company pension
• Laptop, mobile phone, and uniform
• Regular team building days/nights out
• Quarterly recognition awards for outstanding performance
• Christmas Bonus
• Office based in Mold, North Wales

More About Us:

Jackson Fire & Security is a family run business and one of the leading independent fire and security solutions providers operating nationally. We’ve grown steadily since we formed in 1991 and we’re now one of the most respected solutions led companies operating in the field.

We are committed to promoting diversity and inclusion in the workplace. We believe that a diverse and inclusive workforce enhances our ability to meet the needs of our clients and fosters a positive and collaborative work environment.

We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, sexual orientation, gender identity, age, religion, disability, or any other characteristic. Our hiring decisions are based on merit, qualifications, and business needs.

We strive to create an inclusive culture where all employees feel valued and respected. As an equal opportunities employer, we actively encourage candidates from underrepresented groups to apply.

All applications for this vacancy are to be submitted online, and strictly no agency calls or agency CV submissions.

Please click APPLY to send your CV, to be considered for this role.

Candidates with the relevant experience or job title of; Customer Service Associate, Customer Services Administrator, Customer Services Support, Customer Service Advisor, Office Administrator, Office Admin, Accounts Administrator, Aftersales Support, Sales Account Assistant, Sales Support may also be considered for this role.