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7 months ago
Perfect Home
Basic Salary: £ 19000 - 25000 per annum
Location: UK
Job type: Permanent
Category: Customer Service Jobs
Call Centre Agent / Telemarketing Agent

Coleshill

£ per annum

Telemarketing Agent - £19,000 per annum basic, plus bonus OTE £25,000

Customers are at the forefront of everything we do, if you are a customer centric individual who understands the importance of not good but excellent customer service, then look no further as PerfectHome is the company for you.

Established in 2006 PerfectHome is a household goods retailer that offers top quality products to customers through flexible weekly, fortnightly or monthly payment options.

As a telemarketing agent within our business you are the first point of contact for all web applications to PerfectHome. You will respond to customers in a quick and efficient manner while providing excellent customer service. You will also be contacting our existing customers for potential new sales. You will be someone who has a genuine interest in people and providing a first class customer experience and someone who has excellent administration and organisational skills.

Responsibilities:

* Managing all transactional web sales applications, both inbound and outbound

* Using effective selling techniques to ensure all web sales go through to confirmed sales

* Building positive relationships with potential new customers and deal with dissatisfied customers independently to resolve issues (where appropriate)

* Validate customer information & proofs to be able to fulfil web sales

* Manage delivery of product(s) alongside Service Centre & Store(s)

* Manage post-delivery relationship with customer ensuring that the customer is fully satisfied

* Be a champion of excellent customer service, always seeking to meet customer’s needs

* Build strong & lasting relationships with the customer base

Required Skills & Experience:

* Previous experience within a direct customer contact role (face to face or telephone)

* Excellent administration skills

* Previous experience of the expectations in a sales/customer focused environment

* Strong account management techniques

* Excellent communication & organisational skills

* Conscientious, friendly, respectful and self-motivated

* Good judgment & decision making skills

* Experience of working in a regulated environment will be beneficial

* Computer literate

Benefits:

* Excellent OTE opportunities

* 20 Days Holiday Entitlement increasing with service to 25 days

* Stakeholder Pension (including employer contribution)

* Childcare Vouchers Scheme

This is a very rewarding role in an extremely fast paced business, please apply today if you feel you have what it takes. We are looking for inbound and/or outbound experience.

Apply Now

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