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10 months ago
Location: Marlow
Job type: Permanent
Category: Engineering Sales Jobs
Managed Services Desktop Engineer - Marlow

Type of role: full time permanent

Location: Marlow

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days

Overall purpose of the job:

* Provide 1st and 2nd Line helpdesk and remote desktop support to Exponential-e customers

* Primarily responsible for managing and owning support tickets and driving customer issues through to resolution

Key responsibilities for this job:

* Respond to support calls as assigned within Service Level Agreements;

* Work as a team to deliver timely resolution to customer requests from telephone and email

* Maintain an understanding of the internal escalation process

* Maintain excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical customer at all levels in the organisations.

* To be a highly motivated team player with the skills and ability to manage changing priorities.

* Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections;

* Physical Workstation and peripheral relocations;

* Performs general preventative maintenance tasks on computers, laptops, printers;

* Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);

* Escalate issues and involve Service Desk wherever required in order to resolve an issue as quickly as possible;

Knowledge and experience required:

* Experience in managing/troubleshooting Windows and MAC Desktops

* Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies

* Experience in managing/troubleshooting VMWare and/or Virtualisation technologies

* Experience in using ITIL based ticketing system (ITIL foundation preferred)


* Desired skills in Microsoft System Centre, SharePoint and Lync an advantage

* Applicants will ideally be either MCP, MCSA, MCSE or VCP certified

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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