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3 months ago
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L'Oreal Designer Fragrances Solo Account Manager Boots Bluewater - 40 hours


L'Oreal
Location: Greenhithe
Job type: Permanent
Category: Account Manager Jobs
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Account Manager

Designer Fragrance houses the fragrances of Giorgio Armani, Ralph Lauren, Cacharel, Viktor & Rolf, Diesel and MMM. Launching highly successful brands year-on-year we have celebrated enormous achievements during the last few years, with some of the most credible brands in the luxury fragrance market and have achieved rankings in the top 5 fragrances in the UK and Irish markets.

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.

Master Category Knowledge

*

Have a full understanding of all brand products and update the team whenever necessary

*

Be aware of competitors’ products and activity and have the knowledge of department’s performance in relation to own account

*

Have detailed knowledge and awareness of the beauty market

*

Attend, engage and participate in all brand training, and implement afterwards

Execute Business & Operations

*

Complete all paperwork accurately, legibly and on time

*

Be fully aware and accountable for achievement of Account retail targets

*

Closely monitor stock levels, raise and rectify stock issues following retailer guidelines

*

Offer creative ideas to generate new business; with focus on product launches and anniversaries

*

Plan and deliver business rotas / daily planners to ensure there is cover across all key trading hours

*

Ensure merchandising guidelines are followed on counter, maintaining brand image

*

Perform to personal targets and monitor each team member’s individual target

*

Build strong relationships with the team, store management, Area Manager and Head Office

*

Use analytical skills to appraise the business’ strengths and weaknesses.

*

Be aware of and abide by Department rules and regulations and to maintain a good working relationship with store personnel

Drive Selling Process/Techniques

*

Ensure you and your team deliver luxury service, inviting customers back for a return appointment

*

Generate retail sales through the successful execution of in-store events and strengthen brand loyalty

*

Ensure you and your team make appropriate, personalised product and sample recommendations

Foster Service Attitude

*

Show passion for people and products

*

Ensure you and your team follow the grooming guidelines to promote the brand image Master customer profiling

*

Ensure the counter is a clean and hygienic work area and adhere to hygiene rules

*

Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions

*

Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events

*

Ensure you and your team have a strong focus on link selling and the recruitment of new customers

Leadership

*

Fosters team spirit

*

Coach peers

*

Lead by example

*

Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, etc.

*

Track team performance and manage any non-performers.

*

Assist, when requested, in completing team members appraisals (MAP and PDR)
Account Manager

Designer Fragrance houses the fragrances of Giorgio Armani, Ralph Lauren, Cacharel, Viktor & Rolf, Diesel and MMM. Launching highly successful brands year-on-year we have celebrated enormous achievements during the last few years, with some of the most credible brands in the luxury fragrance market and have achieved rankings in the top 5 fragrances in the UK and Irish markets.

To be an Account Manager you must be a dynamic motivational leader who has a proven track record of consistently achieving results of all goals set and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organised and have excellent administrative skills.

Master Category Knowledge

*

Have a full understanding of all brand products and update the team whenever necessary

*

Be aware of competitors’ products and activity and have the knowledge of department’s performance in relation to own account

*

Have detailed knowledge and awareness of the beauty market

*

Attend, engage and participate in all brand training, and implement afterwards

Execute Business & Operations

*

Complete all paperwork accurately, legibly and on time

*

Be fully aware and accountable for achievement of Account retail targets

*

Closely monitor stock levels, raise and rectify stock issues following retailer guidelines

*

Offer creative ideas to generate new business; with focus on product launches and anniversaries

*

Plan and deliver business rotas / daily planners to ensure there is cover across all key trading hours

*

Ensure merchandising guidelines are followed on counter, maintaining brand image

*

Perform to personal targets and monitor each team member’s individual target

*

Build strong relationships with the team, store management, Area Manager and Head Office

*

Use analytical skills to appraise the business’ strengths and weaknesses.

*

Be aware of and abide by Department rules and regulations and to maintain a good working relationship with store personnel

Drive Selling Process/Techniques

*

Ensure you and your team deliver luxury service, inviting customers back for a return appointment

*

Generate retail sales through the successful execution of in-store events and strengthen brand loyalty

*

Ensure you and your team make appropriate, personalised product and sample recommendations

Foster Service Attitude

*

Show passion for people and products

*

Ensure you and your team follow the grooming guidelines to promote the brand image Master customer profiling

*

Ensure the counter is a clean and hygienic work area and adhere to hygiene rules

*

Ensure all customers receive the highest level of service, completing all necessary steps of customer transactions

*

Conduct business to business networking to optimise opportunities for the account, with a focus on demonstrations and events

*

Ensure you and your team have a strong focus on link selling and the recruitment of new customers

Leadership

*

Fosters team spirit

*

Coach peers

*

Lead by example

*

Offer regular and timely performance-based feedback on team productivity, service levels, product knowledge, selling skills, professional demeanour, etc.

*

Track team performance and manage any non-performers.

*

Assist, when requested, in completing team members appraisals (MAP and PDR)
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