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7 months ago
QA Ltd
Basic Salary: Competitive
Location: Leeds
Job type: Permanent
Category: Customer Service Jobs
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Learning Service Support Executive

QA Learning provides the most complete range of training courses and learning services available in the UK.

Our training courses span six main areas; Technical IT, Business Applications, Business Systems Analysis & Design, Programme & Project Management, Service Management, Leadership & Management and Business Skills.

In addition to our public schedule of over 1,500 classroom-based courses, QA Learning also offers world-class delivery through virtual, mobile and eLearning. We are listed as the no.1 IT training company by The Learning & Performance Institute (LPI), with 350+ fully employed learning professionals and subject matter experts and 24 centres with 230 classrooms across UK.

We are looking to recruit a Learning Service Support Executive to support our Leeds and Manchester Sales Teams by taking responsibility for the day-to-day administration of course bookings and information requests. This full-time and permanent role is based in our Leeds office.

As the Learning Service Support Executive, you will:

* Provide professional advice on training courses to meet customer requirements

* Research, respond and advise on queries for all bookings

* Follow up on all client requests while keeping client informed of progress

* Communicate and coordinate with other departments to resolve enquires

As the Learning Service Support Executive, you will have:

* High standard of literacy and numeracy

* Ability to work independently and effectively, under pressure.

* Methodical and accurate approach with a proven ability to focus on detail.

* Self-motivation with initiative and drive.

* Proven organisational & planning skills.

* Excellent telephone manner, clear and effective communication skills

Sounds interesting? Please apply with your CV, we look forward to talking to you.


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How to apply


When you’ve found the role you want, click the ‘Apply’ button to open the application form. We’ll ask you to upload your CV, and to enter some personal information and provide additional supporting information depending on the role. Remember, this is your time to shine, so please ensure that anything you would like us to be aware of is included in your application. Once you’ve applied, you will be sent a password to your own private account area where you’re able to keep track of the current status of your application(s), as well as read all of the previous email communications, and action requests that have been sent to you.


Once we’ve reviewed your application, a member of the Talent Acquisition team will be in contact with an update on your application. If your application is being progressed, a telephone interview will be scheduled with the Talent Acquisition team to discuss the opportunity, your skills and experience – this is also a great time for you to ask any questions that are important to you. The next stage of the process will then vary depending on the role, division or level you’re applying for, however this may involve 2-3 stages, including technical, HR or competency questions, or might ask you to complete an online work-style assessment as part of your application. Our Talent Acquisition team will explain exactly what the interview and assessment process will be.


If you’re successful and an offer is made to you, we will make the verbal offer and work with you to agree a provisional start date. Your Talent Acquisition Consultant will keep in touch with you, and answer any questions you have. They’ll also support you with any steps involved to confirm your offer. The formal offer paperwork will be sent to you by our People Team, along with any requests for any additional information required.

Background Checks

We take professional and/or educational reference checks on all of our employees so you will be asked to provide this information when returning your contract. For these checks, we do allow people to start with us whilst the checks are in process, however please do note that employment with QA is based on satisfactory references.

For some roles within the business, we also carry out additional checks such as DBS or DV Clearance, depending on the role or division you will be working in (it will be made clear at the beginning of the recruitment process if additional checks will be part of the offer for the role you’re applying for) – for some of these additional checks, it is important that these are completed prior to you joining QA.


Welcome to QA! Prior to joining you should have all the information you need to get started on day one and are likely to have a 'Buddy' assigned to you who will help and guide you during your first few weeks here. Your line manager will develop a personal induction plan for you, as well as ensuring that you also go through the company induction so you have a full understanding not just of your role but also of QA as a whole.

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