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7 months ago
Location: UK
Job type: Permanent
Category: Professional Sales Jobs
Large Loss Consultant

Home Based Outer London


London (UK)


Test your technical knowledge. Prove your potential.

At Aviva, we’re transforming our Property Claims operating model, building the best property team in the market. Now, you can come and develop your career in a dynamic, digital and caring culture. We value professional skills in property and insurance, underpinned with emotion towards all of our customers. Ultimately, it’s about making a positive impact in the property and insurance areas, while providing customers and communities with an experience they’ll remember. Now, we have a fantastic opportunity for a Large Loss Consultant to deliver early economic resolutions for our customers.

About the role

As part of our transformation, we’re building and recruiting technical capabilities that enable more complex claims – that used to be handled by Adjusters – to be brought in-house. As part of this, we’re merging our new Claims Field team with our Large Loss Consultants, creating one team during 2018 to service our customers’ rights across the UK. In fact, we’re fully focused on our growth and ambition to accelerate our strategy by driving harder on Customer, Simplicity and Innovation. It’s this pace and commitment that sets us apart.

This is your chance to work in the complex, constantly evolving and increasingly competitive world of large loss for one of the most respected names in the business. You’ll proactively manage costs on allocated claims by conducting investigations and negotiations with our customers. This includes conducting timely and appropriate visits to the customer’s property at key stages. We’ll also expect you to be constantly looking for opportunities to improve the system and make the most of our service.

The role will see you adjusting large property losses managed by the Technical Claims Services (TCS) and in-house property field team, acting as a technical focal point to colleagues in both teams. Skilled in collaborative working with strong personal impact and influence, you’ll also support the technical training of our workforce.

About you

Ready to embrace new ways of working, you’ll be qualified to a minimum of Cert CILA with a sound understanding of the UK insurance claims market. Known for your resilience, you’ll bring a deep knowledge of technical and legal principles and procedures together with a proven track record of cases of high value or complexity. Ultimately it’s about being an expert in all classes of property claims. You will have experience in dealing with claims of £100,000 and upwards for both commercial and residential properties.

Location: Home based covering the North West or London and the Home Counties.

What will you get for this role?

* Salary of between £45,000- £55,000
* Generous defined contribution pension scheme
* Annual performance related bonus and pay review
* Minimum holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
* Up to 30% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family
* Excellent range of flexible benefits to include a matching share save scheme

Bring to Aviva what makes you different and we’ll support you to do the best work of your life. We encourage applications from everyone who wants to help us achieve our purpose of helping our customers to Defy Uncertainty.

One of Aviva’s core values is Care More, and this is brought to life through the flexible ways we like to work. This may include working from home some of the time, or flexible work schedules to accommodate parent and carer responsibilities, further studies and hobbies.

Full time


About UsWe help our 33 million customers to save for the future and manage the risks of everyday life. To give these customers the best possible products and service we know we must make Aviva the most attractive choice for talented, entrepreneurial people with diverse backgrounds and an evolving range of expertise and insight.

So, we’re passionate about helping our 29,500 people to do the best work of their lives, to enable them to make a positive difference to the lives of our customers.Digital Proposition Manager | London (UK), More...

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