7 months ago
At a Glance
Lancôme has the philosophy to constantly explore the science of beauty. With Innovative formulas, exclusive ingredients, surprising textures and fragrances, Lancôme is constantly meeting the expectations of more and more demanding customers around the world.
As an Account Manager, you will have a passion for luxury skincare, make-up and fragrance products. You will have experience in managing a team through motivational leadership and you will know the importance of delivering excellent customer service. You will thrive in a fast-moving retail environment, pride yourself in being organized and have excellent administrative skills.
§ To be fully aware and accountable for achievement of Account Targets and set individual targets for the team.
§ Drive the accounts performance with Lancôme Retail Tactics and achieve expectations set. Monitor and record individual performance and address any non performance.
§ To ensure smooth and efficient running of the account by establishing correct communication, delegation and motivation of the team.
§ Lead by example delivering Diamond service at all times. Coach and develop team to achieve all aspects of Diamond Service.
§ To ensure yourself and team members comply with the Lancôme grooming guidelines to reflect the brand image.
§ Maintain and control stock levels according to Retailer guidelines.
§ All account paperwork to be completed accurately, legibly and on time as directed by Lancôme management.
§ Reflect the Lancôme image in all merchandising following the Visual Merchandising Guidelines. Maintain a clean and hygienic counter area including all tester units.
§ To undertake any other duties as and when directed by Lancôme Management.
§ Seek out and be involved with outside opportunities for events and activity.
§ To be aware of competitors products and activity and have the knowledge of departments performance in relation to own account.
Brand / Product Awareness
§ Have a full understanding of all products and update product knowledge where necessary.
§ Ensure yourself and your team know the speech bubbles.
§ Maintain good relations’ with Hammersmith/Nottingham and Regional Management.
§ Develop strong relationships with store management to gain support for the brand.
§ Network with local contacts to optimise business opportunities for the account.
This list is not exhaustive
§ The team
§ Retail Business Managers / Sales Managers/ Store Managers / Training Manager
§ Head Office / Personnel / Marketing