Main purpose of the role
1 Work with the leadership team of the Real Estate sector to take responsibility for the day to day management of a number of existing key clients to protect and grow these relationships
2 Work alongside the Business Development Manager for Real Estate to support the business development strategy for the sector
Main Duties and Responsibilities:
As Key Account Manager for a number of our largest UK Real Estate sector accounts:
o work with client relationship partners and related legal teams to develop and execute specific relationship and account plans;
o lead on client strategy including client-focused growth, relationship management, client listening/feedback and new sales/targeting;
o undertake independent client service reviews with senior contacts from client companies, implementing client-focused action planning as appropriate; and
o Monitor and drive financial performance of sectors and clients and track revenue source.
o Attend suitable Real Estate networking events to build and cement relationships with key account contacts, forge new relationships and understand key issues and developments in the sector.
o Encourage use of Interaction, the firm's CRM system, for the purposes of client relationship management/development.
o Work with partners and other stakeholders to devise and execute new products and services to service changing client needs.
o Act as a central knowledge resource for, and advocate of, the firm’s strategy and vision.
o Work with the strategic bids team on major Real Estate sector-focused bids to bring sector knowledge to bear.
o Work with the Real Estate Senior BD Manager, corporate communications and digital teams to create consistent content and messages to raise of the profile of Gowling WLG's Real Estate capabilities in the marketplace.
o Identify and track cross-selling opportunities for other sectors and legal teams.
o Monitor client and market developments (including new entrants to the markets in which we operate) and deliver relevant and focused advice and communications to the Real Estate sector and associated legal teams.
o Undertake ongoing market and competitor analysis, leveraging internal and external resources as appropriate.
Key Skills and Experience:
o Demonstrable team player and advocate of the firm's values.
o Successful track record in key account management within a professional services environment.
o Experience of successfully dealing with and influencing senior people, particularly partners.
o Excellent communication skills, both written and verbal.
o Experience of business development within the legal and/or real estate sector.
o Ability to think strategically and put plans into action.
o Demonstrate flexibility and willingness to go the extra mile.
o Ability to deal directly with clients and client representatives.
o Commercial awareness and understanding of the clients' world.
o Excellent organisational and project management skills.
o Ability to prioritise and manage demanding deadlines.
Gowling WLG is committed both to promoting equality and diversity in the firm and to Equal Opportunities in employment. The firm believes in equality of opportunity regardless of race or racial group (including colour, nationality, ethnicity, national origins), religion or belief, age, disability, sexual orientation, sex, gender re-assignment and gender identity, marriage and civil partnership, and pregnancy, maternity and paternity. This also includes any incidents of perceptive or associative discrimination and harassment.
At Gowling WLG we seek to attract and retain talented people from a diverse range of backgrounds and cultures, to create an exciting and rewarding place to work. Our aim is to fulfil everyone's potential and together to achieve personal and business goals.