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about 1 year ago
Haymarket Media
Location: Gloucester
Job type: Permanent
Category: Account Manager Jobs
Haymarket Media Group is the largest privately owned publishing company in the UK with offices all over the world, including an office in Gloucester called DCS (Development Control Services) which is part of the Built Environment Division. This Division provides news and information services to the professional planning sector. Our services include:

PlanningResource - a print and online news and analysis platform
Development Control Practice (DCP) - an online and printed best practice manual
COMPASS - database of planning appeals
Local Plan Search - database of inspection documents
All products are provide to Planning professionals via annual subscriptions.

As a Key Account Manager you are responsible for following up sales campaigns across all products and services mentioned above, working pro-actively to find new business, as well as maintaining relationships with an existing client base, in order to maximise revenues and ensure that subscriptions are renewed for a further year. This will involve using a combination of effective calls, email correspondence and, where relevant, meetings to train and pitch products face to face.

Key Responsibilities:
Sales Functions:
• To ensure full coverage of your designated client base
• To proactively service customers, developing strong relationships and keeping clients up to date with new initiatives
• To maximise revenue from existing clients, cross-selling products
• To source new business and grow your client base
• To make effective sales calls, the number per day as agreed with the marketing and sales manager
• To confirm the outcome and agreements of all client meetings in writing (including sales proposals)
• To keep client records up to date on our CRM (Sage ACT), ensuring that information is entered in an accurate and timely manner
• Provide accurate revenue projections for your client base when requested
• To demonstrate a full understanding and application of sales techniques in all sales calls, meetings and written communication
• To demonstrate a full understanding of DCS products and services and their associated USPs
• To demonstrate a full understanding of DCS competitor products and services and their associated USPs
• To be a good team player providing assistance, supporting colleagues and keeping the team involved and up to date with your activity to maximise sales team revenue
• To demonstrate excellent time management skills in all aspects of your role

Administrative Functions:
• To respond to query memos and other sales queries within 48 hours
• To ensure all bookings are ledgered on time and accurately
• To ensure all bookings are confirmed with client in writing
• To demonstrate numeracy, accuracy and attention to detail at all times

ACT Accountabilities
• Data and Input Quality: All data that is entered onto the system must be accurate and succinct.
• New & Existing Clients: The system must be checked before a new client record is created to ensure that no duplicates are made.
• Database coverage: You should plan your coverage of the databases using work lists allocated by your manager and diary entries. You must manage your diary efficiently and make sure that you complete all tasks
• Monitoring: All contact both by phone and face to face must be monitored in detail and accurately on the system. All monitoring should be succinct, professional and abbreviations should not be used.
• Sales: When a sale is logged on the system it must be checked at every level – e.g. user lists– to avoid mistakes. Confirmation should be sent where appropriate.

You are expected to demonstrate the following competencies of attitude at all times:
• Problem solving
• Team work
• Resilience
• Attention to detail
• Confidence and charisma
• Professional at all times
• Good personal presentation
• Pro-active
• Team player
• Initiative
• Determined to succeed
• Positive, Enthusiastic, Hardworking
• Willing to learn and take onboard new ideas
• Ability to take constructive criticism and apply it positively
• Self-motivated. Disciplined and hardworking
• Maturity and versatility
• Excellent personal standards including time keeping and dress code

General information
35 hours per week, 9.30am – 5.30pm with 1 hour lunch break
25 days holiday per year rising 1 day per year with each year of service to maximum of 30 days pa
Pension Scheme, company contribution 8% for min. employee contribution of 5%
Life Assurance scheme

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