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8 months ago
Support Services Group (SSG)
Basic Salary: £32000 - £38000 per annum + excellent benefits
Location: West Midlands
Job type: Permanent
Business sector: B2B
Contact: Collective Recruit
Category: Customer Service Jobs, Engineering Sales Jobs, Environmental Sales Jobs, Professional Sales Jobs, Account Manager Jobs

Global Account Manager
Oldbury, West Midlands - mainly office based with 25% travel
£30,000 p.a to £38,000 p.a plus 15% bonus, pension, Medical, 23 days holidays

My client is a global organisation specialising in providing certification and accreditation services. We are looking for an experienced International Account Manager with project management and contract management experience to provide support to global clients.

This exciting role will involve the management of global key accounts to ensure all contracts are delivered and completed, whilst acting as the main point of contact for global clients. It will carry a large element of customer care liaising with your client, global offices and local audit teams to meet the delivery timeframes whilst resolving any issues arising. You will develop your key accounts, working with sales teams to grow existing contracts. At times you will be attending meetings and providing contractual documentation, organisation of client training, producing reports and all post contract requirements & documentation.

Key Accountabilities

  • Manage contract performance, including the audit delivery and back office activities
  • Be the liaison between the customer and your internal stakeholders
  • Ensure that contractual requirements are met, which could include face to face meetings with clients
  • Manage some commercial aspects of the contract, including profit maintenance and business development opportunities
  • Design and development of post contract documentation
  • Organisation of client training with the Training academy
  • Produce project reviews and reporting
  • Work to develop existing Key accounts and launch new accounts - client meetings, attending seminars & events, requesting referrals
  • Ensure completion of all assigned work and that all documentation has followed standard operating procedures
  • Manage the audit teams to enhance client satisfaction and ensure compliance

Skills & Knowledge

  • Must be able to demonstrate evidence of previous experience of project/contract management experience in a consulting/auditing environment or come with a technical background working in sectors like engineering/scientific doing similar work
  • Have a background in account management, sales or operations
  • Must be able to work under pressure - essential
  • Demonstrable experience of problem solving and resourcefulness
  • Experience of working under own initiative and planning and prioritising workloads
  • Experience of managing and leading teams
  • Be self-motivated and disciplined, able to work without close supervision
  • Identify solutions, think laterally and focus on service delivery
  • Effective interpersonal skills; able to develop good working relationships with people at all levels
  • Have a full driving licence and be prepared to visit customers alone when required

If you are looking for a role where you can progress your career in an incredibly supportive and professional organisations, please apply now! If you would like to discuss this role confidentially please call Stephanie Taggart at Collective Recruit.

Our client has appointed Collective Recruit as their resource partner & we are managing this role on their behalf. To apply for this position please click on the apply now button below. Your details as submitted by you, will only be forwarded in relation to this vacancy; by submitting your CV to us you are giving us express consent to provide our client with your full details if we believe your skills and experience meets with our clients criteria and/or need.

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