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7 months ago
Michael Page Sales
Basic Salary: £23000 - £25000 per annum
Location: Berkshire, Wokingham, Farnborough, Surrey
Job type: Permanent
Business sector: B2C
Contact: Matthew Woolley
Category: Business Development Jobs

The Associate Director of Community Relations is responsible for supporting and assisting the Sales & Marketing team in achieving the Community's occupancy and revenue goals. Responsibilities include but not limited to assisting the Sales & Marketing team in managing the community's sales & marketing database, maintaining appropriate sales collateral, coordinating and obtaining all required move-in paperwork and preparing the resident's Administrative file

Client Details

My client is a leading business in the healthcare industry.


  • Assists the Sales & Marketing team in maintaining a thorough working proficiency in the customer relationship management lead tracking system
  • Supports the Sales & Marketing team by effectively maintaining all prospect records current in the customer relationship management lead tracking system
  • Assists the General Manager, Director of Community Relations by ensuring model suite(s)/ apartment(s) are well maintained and presentable
  • Assists the General Manager, Director of Community Relations submission of timely billing requested information and reports
  • Supports and assists the General Manager, Director of Community Relations in setting, tracking and accomplishing sales goals in a timely manner
  • Demonstrates effective telephone skills producing qualified leads and appointments


  • One (1) year experience in a sales administrative support role
  • Will need to work every other Saturday, with a day in lieu.
  • Previous customer service experience demonstration of customer service skill set
  • Ability to handle multiple priorities
  • Possess excellent phone communication skills, written and verbal skills for effective communication and the ability to facilitate small group presentations
  • Competent in organisational, time management skills
  • Demonstrates good judgement, problem solving and decision making skills
  • Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications
    • Maintains an open & ongoing dialogue with the resident and/or family from the time the

    • Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs

    • Initiates communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state-specific forms

    • Facilitates the Resident Assessment with the Health Care Coordinator and Assisted Living Coordinator / Reminiscence Coordinator

  • Assists the resident and family members in making the emotional connection to the new community through awareness, integration and socialisation techniques and engaging activities

Job Offer

£23k - £25k Base

Great company benefits

Opportunity to grow a career

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