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12 days ago
Michael Page Sales
Basic Salary: £28000 - £30000 per annum
Location: Cheshire
Job type: Permanent
Business sector: B2B
Contact: Ellie Sawyer
Category: Technical Sales Jobs

To grow the aftermarket part sales and effectively handle customer service and parts sales within designated territories including preparing quotations, entering orders, liaising on technical and commercial issues and visiting customers.

Client Details

My client is a market leading business who provide dry screening and industrial separation equipment into a number of industries including: Agriculture, Foods, Chemicals, Fertilisers, Minerals, Recycling and more. They are looking for a Technical Aftermarket Account Manager based in Cheshire.

Description

The key responsibilities of the Technical Aftermarket Account Manager are:

  • Work with field sales team and agents within designated territories to build and maintain aftermarket parts business
  • Achieve sales budget by proactively generating new clients and growing existing clients by promoting the value proposition.
  • Preparing and processing quotes and customer orders
  • Quote follow up on a regular basis to maximise close rates and understand reasons for lost orders
  • Proactive sales and customer support including customer visits, analysis of buying patterns, new machine follow up.
  • Provide office and site support where necessary to the field sales and agent network.
  • Maintain accurate sales records using the company software, analyse noting trends or changes in customer spend patterns and take appropriate action (including but not limited to liaising with sales people and/or personal customer contact
  • Gather and document feedback from the market on prices, quality and competitor activity. Make recommendations as appropriate.
  • Log and respond in a timely and professional manner to customer complaints. Investigate preventative actions.
  • Provide technical support to colleagues and customers to help identify a specific parts requirement or corrective action.

Profile

The successful Technical Aftermarket Account Manager will have:

  • Degree in Mechanical Engineering or similar or the equivalent by experience with ability to interpret technical drawings.
  • Experience in Customer Service / Aftermarket Sales within a technical sales environment.
  • IT literate - competent in Microsoft Office Package & skilled user of Excel. Experience with integrated ERP systems.
  • Customer Focus - sense of urgency and "customer comes first" mentality.
  • Attention to detail, good follow through.
  • Able to work on own initiative, planning and organising work in line with business priorities
  • Able to work as a co-operative member of a team
  • Committed and energetic.
  • Committed to personal learning & development
  • Stress Management - Able to remain calm under pressure and support colleagues effectively and professionally.
  • Has excellent working relationships with people in their own department and across the organisation.
  • Always seeks to understand other people's point of view.
  • Produces written work of the highest standard (clear, well written, error free, concise).
  • Has excellent communication skills - always listens attentively to others and is willing to act on what s/he hears; speaks with clarity and demonstrates an ability to match their communication style to the people they are talking to (tech to non tech for example).
  • Is flexible in their approach and attitude to work.
  • Located ideally in Cheshire

Job Offer

Salary between £28-30k + Bonus

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