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about 1 year ago
Location: London
Job type: Permanent
Category: Account Manager Jobs
Internal Account Manager

Type of role: full time permanent

Hours: Monday-Friday 09:00-17:30

Holidays: 25 days plus Public Holidays

Overall purpose of the job:

* To fully account manage clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e products and services
* To assist and support the account managers in servicing their existing client accounts by being the internal contact for accounts across the teams and serving client requests
* To support marketing and product campaigns to achieve the greatest ROI
* Increasing customer experience, satisfaction, loyalty and spend with Exponential-e through the timely and efficient management of customers.

Account Management

* To fully account manage a sub-section of clients through the lifecycle of their services by developing relationships to up/cross-sell Exponential-e product and services in line with the contact strategy
* To identify new business opportunities for the account managers, enabling more services to be sold to the existing customers

* Identifying opportunities within each client’s business portfolio as it relates to utilising additional Exponential-e services or product offerings
* Being the client’s advocate to ensure that all issues and change requests are addressed by Exponential-e and completed by the due date
* Inform clients of new services, partnerships, and/or products as they are announced or released
* Provide support to additional departments when required, as required

Events and Lead Generation

* Working with Marketing to understand the marketing calendar and the programme of activity to drive successful marketing campaigns and to support accordingly
* Drive prospects and clients to marketing events through different channels for attendance saturation
* Follow up prospects and clients from marketing events either attended or not to understand possible opportunities or further relationship building activities
* Identify key customers to target in accordance with the marketing campaign and build a sales experience to heighten the client to engage with Exponential-e
* Identify and engage with customers that fit the Exponential-e contact strategy within the criteria of the different sales teams
* Utilising a database tool to identify new contacts to improve traction with existing customers and new prospects to grow Exponential-e revenues


* To manage renewals for assigned clients’ accounts by understanding what services are out of contract and due for renewal in the next 3, 6, 9 and 12 months
* To ensure renewals targets are achieved on a monthly, quarterly and annual basis and that existing revenues are maintained or improved
* To understand by client, value and proposition the best method of securing a client for renewal within erosion levels
* Any other fair and reasonable task or duty assigned to you by your Manager, or other senior Exponential-e Ltd staff member

Knowledge and experience required:

* Good working knowledge of Microsoft Office - Excel, Word and PowerPoint
* Highly adaptable and proactive
* Able to multi-task and work well under pressure
* Excellent written and verbal communication skills (including telephone manner)
* Attention to detail and ability to prioritise efficiently
* A passion for service excellence
* Knowledge of some of the following communication product suites:

* Cloud & IT services
* Data (MPLS, VPLS)

Mission Statement

"Achieve the status whereby Exponential-e 3.0 is formally acknowledged among our peers, competitors and clients as the most advanced and innovative business technology enabler in The World. A World-class company..."

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